"The doormatic crew turned up last week Friday 15th march, the fitters turned up spot on time to install our hoorman garage door and set to work straight away."
"On the day of installation, Peter from the install team texted us to say they were 10 mins away so communication was great."
"The installer got straight on with the job and was finished within the day."
"The installation team were polite and courteous, installed the door to an excellent standard and then demonstrated its functions."
"The installation was efficient and the engineer ensured I was OK with the operation of the door."
"The actual installation went smoothly. The installer was very good. Quick, efficient and polite."
"The installation team arrived promptly and I was very happy with the garage door installation."
Cons:
"The only downside was that they didn't fit dust sheets over the stuff in the garage which meant that it got fine layers of brick dust."
"The door stop working within a month of being installed."
"The installation caused damage to garage without apology."
"Very efficient installation. Although it did require a second visit after the initial install as all the garage door frame trim was not available on the day of the initial install."
"The door itself arrived missing an extra lock and the door has bizarre gap at bottom."
"Every fixing into the wall saw the fitters damage with a drill the profile 10 times."
"The doormatic engineer disconnected the previously working remote control and then wasn't able to get it back to work, blaming the doormatic surveyor hadn't known what he was doing."
Customer Service
Pros:
"Lloyd the salesman was efficient and explained everything."
"This resulted in the need for some after sales service which Doormatic offered in a very professional manner."
"Top marks to Doormatic from Sales with Lloyd to installation guys who were absolutely brilliant."
"Would use Doormatic again in the future."
"Really impressed with the service I received from my initial phone call enquiry right through to installation."
"Very happy with the service I've received from all the team at Doormatic."
"The service that we have received from Doormatic from the beginning to the installation has been first rate."
Cons:
"I then had the mis-fortune of dealing with doormatics office where the gentleman couldn’t have been more abrupt."
"Still cannot believe a company can get away with this! Bad customer service, bad company."
"Whilst the doors are good quality and still work perfectly, my experience of the service provided by this company is disappointing."
"Steer well clear of these people - their service dept is dreadful."
"Unfortunately my experience with Doormatic was poor in terms of customer service."
"They cannot be trusted. Ignoring emails and/or phone messages."
"The office administration appears disorganised and is unreliable."
Product Quality
Pros:
"The door is more secure and makes the garage much more usable, we now regularly put cars in it which had never done previously."
"Loving my new door, looks good & easy to operate, would thoroughly recommend."
"Our SWS Original Insulated Roller garage Door is a delight to use."
"We love the automatic garage door installed for us by Doormatic."
"Our new Cartech door is very good quality and looks great."
"The new door looks great and everything works perfectly - very impressed with the remote wifi keypad which eliminates all the old wiring."
"The new Hormann garage door is excellent - so much quieter than the old up-and-over door."
Cons:
"The seal was too short and wrong colour."
"The door was not the correct size to fit the opening and rather than replace the door they moaned about how much money it would cost them to replace."
"The actual door frame and fittings were Rosewood in colour but the actual door was not the same colour."
"Top panel doesn't close fully leaving small gap."
"The door itself arrived missing an extra lock and the door has bizarre gap at bottom."
"The handle fell off, gaps left all around the door frame."
"The profiles were too short and are not straight."