Thames Garage Doors Reviews Summary

Customer Service

Pros:

• "Alex took the time and effort to keep me informed of what was happening at all stages and they clearly understand the importance of customer communication."
• "Really impressed with Thames Garage Doors’ service and expertise."
• "Very helpful and professional."
• "I was really happy with the help I got from Alex and Damian."
• "Thames Garage Doors responded quicker than anyone else, Alex was polite, used clear language and had repaired my garage door in less than an hour!"
• "Really excellent service from Thames Garage Doors. We received first class advice during the survey, the door arrived as scheduled and Alex and Duncan fitted the door to a very high standard."
• "Most helpful, friendly, honest guys. Couldn't recommend them highly enough - very trustworthy."

Cons:

• No cons were mentioned in the reviews.

Quality of Work

Pros:

• "They explained every aspect of the fitting and operation, they only use high quality materials and are very competitive on price and take pride in their work."
• "The repair was done exceptionally well and quickly."
• "The quality of the door is very good (10-year warranty) the motor runs very smooth and quiet."
• "Garage door fixed in less than an hour."
• "Not only they fixed my garage door in less than 20min but also gave me some good tips on how to maintain it in good condition."
• "They are frank and honest and have done the best job on our garage door."
• "The fitting of the doors went smoothly and their attention to detail has been exceptional throughout."

Cons:

• No cons were mentioned in the reviews.

Professionalism

Pros:

• "Alex & Duncan are the tradesmen that we all hope for but all too rarely encounter; they were punctual, friendly, very helpful and tidied up after themselves."
• "Very professional and reliable, really pleased to have my garage door working normally."
• "Duncan was quick to return my call 8.30am on Saturday and rescheduled his morning and was with me within 30 mins!!"
• "We would highly recommend Thames Garage Doors, Duncan was very efficient in providing a solution & fixing the garage door on the day."
• "Alex and Duncan from Thames Garage Doors were easy to deal with from start to finish."
• "Polite, reliable and provided an honest set of options to me, with no pressure."
• "Courteous, tidy, and professional at all times."

Cons:

• No cons were mentioned in the reviews.

Value

Pros:

• "It works like it did from new at an incredibly reasonable price."
• "Cannot thank Alex and Duncan enough. No obligation quote which was fair and no hard sell."
• "No gimmicks, no hard sell, just helpful and honest which is a rarity these days."
• "All work was carried out efficiently and I am so glad to see this issue resolved and at a reasonable price."
• "Turned up at time specified and quoted a reasonable price range."
• "Always turned up on time, carried out work to a very high standard and at a very reasonable cost, as agreed at the outset."
• "Final price was lower of the quoted estimate."

Cons:

• No cons were mentioned in the reviews.

Responsiveness

Pros:

• "I phoned Thames Garage Doors on Monday explaining there was a problem. They came the next day and fixed it."
• "Duncan was very nice guy and very professional and gave some good advice on future maintenance."
• "Our garage door stuck in the open position on Easter Saturday. Duncan came over and had it fixed that afternoon."
• "Very responsive and came out same day to assess the garage door repair."
• "Lightning speed - came to look on Tuesday, ordered and fitted by Wednesday afternoon!"
• "Very helpful, friendly response to my initial enquiry and I didn't wait long for a visit to assess the situation."
• "Alex installed my electric door 5 years ago. I had lost the manual crank tool and had a big problem opening the door. He came to help me and gave me a replacement manual cranking tool and did not charge me for anything."

Cons:

• No cons were mentioned in the reviews.