Rayyan Restaurant - Arabic Cuisine, London Reviews Summary

Customer Service

Pros:

• "The staff was really polite and friendly."
• "First and very foremost the staff were amazing and very accommodating."
• "Was welcomed by Asma who has excellent hospitality skills."
• "The staff provided excellent customer service."
• "In particular, Sharuf and Lindsu's service was exceptional."
• "Service is fantastic."
• "Very good customer service and well cleaned restaurant."

Cons:

• "Worst experience.... bad service... made us wait for a long time for food.... not much neat and tidy."
• "Waited for an hour to get the food served initially and then we re-ordered some Parotta which at last cancelled as it wasn’t ready after waiting for 30 mints."
• "The service was subpar, starting with incorrect starters."
• "The male staffs need to understand and mindful about the hygienic manners while cleaning their throat or mucus if the customers are being seated near by the counter and eating."
• "We went after seeing the reviews from social media after eating I understand that everything was fake because the food was very bad and the service as well."
• "The waiter was very disrespectful and unfriendly, and on top of that, he was very eagerly waiting for us to leave."
• "When we reached there they declined our entry a gentleman opened n asked us to wait outside and he refuse to talk and went in sent one of his staff to us."

Food Quality

Pros:

• "Good food, taste like Authentic South indian food."
• "Beef curry was good. Perfectly cooked soft meat."
• "The food was still amazing, very fresh and full of Arabian flavour."
• "Delicious and light taste of lamb biryani with tender soft lamb."
• "The biryani was nearly as authentic as it gets. Chicken was tender. Right flavour for the rice."
• "Prawan Biriyani and Alfam mandhi were so delicious 😋."
• "The food was great with lots of flavour."

Cons:

• "Called the manager and complained and show the biriyani no masala in it watery and no taste at all."
• "The food was so disappointing and price was skyrocket compared to other authentic mandis available in the market for cheap."
• "It was one of my worst experience. Especially fish biriyani, very very poor in quality."
• "The chicken was raw on the whole chicken but burnt on the outside."
• "The biriyani was nothing more than basmati rice with onion curry and chicken."
• "Food was dry and too much salt."
• "When I came back home I am been affected with food poisoning."

Value for Money

Pros:

• "Price: Decent enough. 2 pounds / Parotta and 8 pounds for beef curry seems affordable."
• "Location wise it is 5 minutes away from baker street and good value in terms of price."
• "The prices were reasonable."
• "Amazing food, very affordable prices."
• "Prices are very reasonable for the quantity and the quality."
• "The pricing was reasonable too."
• "The prices were also reasonable considering the quality and portions of the food."

Cons:

• "Overpriced and overrated."
• "Waiting time is too much even though there is no rush. I think everything is too much expensive and not affordable."
• "But don’t know if it’s affordable like everyone has reviewed when comparing to other Arabic cuisine available."
• "Biryani also taste okay but it is over priced."
• "Pricing is way too high on top on that service tax was charged unnecessarily."
• "They are taking 5.4£ for services charge without any service."
• "The high price point, 17 pounds per dish, may be a barrier for some customers."

Ambiance

Pros:

• "The restaurant's ambiance is warm and inviting, creating the perfect setting for a memorable dining experience with friends and family."
• "Ambiance wise, very interesting one and great privacy setup."
• "The atmosphere was cozy and welcoming, with beautiful decor and comfortable seating."
• "The atmosphere was awesome."
• "The ambiance was great, and the food definitely lived up to my expectations."
• "A peaceful ambiance with very polite staff service."
• "The ambience was really calm and soothing."

Cons:

• "Tight space and waiting time is around 30-40mins."
• "Not much neat and tidy."
• "The yogurt and cucumber dish was disappointingly flavored, and our order for Chicken Samosa resulted in Lamb Samosa being served."
• "In terms of decor, do not expect a swanky restaurant."
• "No extra free manthi was served."
• "It is not fair to order Arabic or iranian dishes and get Indian food!"
• "Even quantity was too little for the price we pay for."