McDonald's Reviews Summary

Management

Pros:

• "They were brilliant sorting the problem right away after a phone call earlier. Lady manager was polite & resolved the issue."
• "I happened to be there at the same time as some high up manager. I'm not sure if everyone experiences the same service (I hope they do!) but we were made so welcome, looked after and had a wonderful experience that you wouldn't expect from McDonalds and what you don't get in most restaurants! It was lovely!"

Cons:

• "If management doesn’t correct itself then hire some competent human beings with basic skills of object permanence and remembering."
• "Phoned the store and spoke to the Manager of the store who was extremely rude."
• "I think there manager needs retraining in customer service or better still get someone else to manage it."
• "Horrible food this mcdonalds needs new management thay don't care about the standards of there food."
• "Worst of all were the managers with there masks pulled down under their chins."
• "Ordered 3 chicken select meals only received 2 even though the receipt clearly shows 3 and when I phoned the store to check about them sending the missing food I ended up speaking with the most arrogant so called manager ever."
• "One manager kept shouting down the orders without his mask covering his mouth or nose."

Service

Pros:

• "Really pleasant experience, only pulled in for coffees this time, but would gladly return for a meal."
• "Staff are pretty friendly, food is good when the order is correct."
• "The staff were very friendly and accommodating."
• "The staff are friendly."
• "Everything was clean, from door through bathrooms."
• "The service is good you never have to wait too long for your order and the food is always hot and cooked well and the place it's kept very clean I take my grandson and he loves the sausage and egg mcmuffin breakkie."
• "The staff were very polite, we did go through the drive through so can't say for any of the staff in the restaurant but the lady that came out to give us our food was very polite and kind."

Cons:

• "Never. Everrrrr.. get the order right."
• "Not all food that was ordered was delivered and after Mc Ds stated they would make amends, they didn't and have blanked me since."
• "Orders constantly missing food."
• "Forgot hash browns; this is the last straw."
• "Not very happy with there service I went at 10:00pm and they said we are closed, they don't close until 11:00 that's what it says online."
• "It is hit and miss."
• "The main thing that lets this McDonald's down is the delivery drivers, they take up most of the parking or the park in inconsiderate places."

Food Quality

Pros:

• "However, for the prices that McDonald’s have the quality of food is impeccable with very few issues in my years of going here."
• "Also tried the Chicken Big Mac, I don't really like chicken burgers at all but there was something nice about the chicken burger and the special Big mac sauce, great combination, would definitely recommend."
• "Tried the Big Tasty with Bacon.... so nice, the onions and tomatoes are fresh and the actual burger itself is massive it is so filling."
• "McDonald’s is a worldwide fast food business that knows how to make a customer happy."
• "Cheap junk food that tastes of nothing, at least the fries were fresh and crisp, unlike the burgers that tasted of nothing and had the consistency of shoe leather."

Cons:

• "The fries were cold, floppy needed cooking for a lot longer."
• "Ordered food came absolutely soggy and stone cold will never order from here again."
• "The food was cold disgusting vegetarian burger was cold and the nuggets all dry."
• "Just arrived home after 20 min wait for food. Fries totally undercooked and soggy."
• "Wow McDonald's Kent st Gornal just spent £32 on delivery drinks spilt and coffee stone cold missing all the fries and the quarter pounder."
• "Burger overcooked and wrap had 2 small pieces of chicken only. Very poor."
• "My Mcplant burger came with griddle burn, couldn't eat any of it, vile."