Pets at Home Brentford Reviews Summary

Staff and Customer Service

Pros:

• "The staff are very very helpful...."
• "The staff were really friendly and encouraged me to rescue not buy which was the best decision ever."
• "Great friendly staff has everything you need for your pet."
• "The staff here are super friendly and helpful, especially Randy! Our dog Jake absolutely loves him."
• "The staff are always friendly and helpful, and there is always a new toy or packet of treats that has to be bought."
• "Amazing staff but I would like to specifically thank Randy who provided the best customer service I have ever bestowed upon."
• "Staff are always very helpful - special mention for Randy, who is a very enthusiastic and intelligent staff member."

Cons:

• "Appalling advice from one senior member of staff... More junior staff member much better informed but treated unprofessionally by senior member of staff."
• "The manger wasn’t satisfied with the answers given and the trainee wouldn’t check on the system as advised by the manager for history of purchase."
• "Lara/Lauren with the blonde curly hair has an extremely poor attitude, shocking moral and terrible customer service."
• "The girl at the til was quite abrupt and was almost rude."
• "Well all i can say is worst customer service today went in to get some fish I call the sales person whom casually walks past and ignores."
• "The so called 'manager' which was pretty rude blonde lady started asking me billion questions like why I want fish, how big tank do I have ect..."
• "Trainee who worked today 26th August @ 15:10 wasn’t sure what she was doing and had to confirm with the manager every time."

Store and Product Range

Pros:

• "Great choice of pet food, treats and accessories for very reasonable prices."
• "Pets at home is well-stocked and competitive."
• "The store was clean and well-organised, making it easy to find everything I was looking for."
• "This pet mega store has everything you could need for all forms of pets."
• "Found this shop accidentally and went inside to check out. Actually, I was surprised about the amount of products they sell and offer. There`s a lot to see or buy. Many options and variations of products. I recommend this store."
• "Range of products is huge - you can find a lot of good quality food/litter/toys brands you need."
• "A great store with a great range of products."

Cons:

• "For small animals, i could not find much variety."
• "Their range of catfood has improved a lot over recent years. Only issue is cost, they are consistently 25% - 40% more expensive than online."
• "She wanted me to buy HUGE tank for ONE goldfish from their store for £100... all there is overpriced."
• "The only reason I've not given this 5 stars is because some items are constantly out of stock which is a little frustrating."
• "Too expensive waste of time vouchers every 3 months as don't apply to the pets you have!!"
• "The sales assistant said they were going to grow. Charged full price then week later they stop selling those small snails and started selling massive snail for the same price."
• "NONE of the cages at pets at home are suitable for gerbils!"

Parking and Accessibility

Pros:

• "Parking available. All on one level so suitable for everybody."