Charlton Medical Centre Reviews Summary

Staff Attitude

Pros:

• "New Patient - first contact with the practice - WHOLE team have been fantastic!"
• "The nurse who was taking my stitches out was amazing dealing with my unwell spell and reassuring me."
• "The doctors and staff at this medical practice are outstanding to say the very least!"
• "Just showed how much really that receptionist and doctor wanted to help me."
• "The staff are so friendly and polite. Must say about the receptionist as she was so polite, helpful and friendly and sorted my needs without any hesitation."
• "Called today, got through quickly. The Receptionist are professional and compassionate."
• "The doctors have always been excellent, no rushing and provided great care and advice."

Cons:

• "The manager Julie weaver is rude!! So with her attitude like that no wonder there’s no care in this practice!!"
• "The receptionist staff are extremely RUDE and require training on how to communicate with patients effectively."
• "Awful the gps are ok but the reception staff are awful all need new training."
• "To be absolutely fair I have mixed feelings about this practice... The reception staff are also hit end miss."
• "Awful! You cannot book an appointment at reception but are told to phone for an appointment (one receptionist in particular has a real attitude problem!)."
• "The worst medical practice I have ever had to deal with the phone line is always closed and the attitude of the staff is awful, they are rude and have an appalling attitude when talking to them."
• "The sheer incompetence of the management here is shocking."

Appointment System

Pros:

• "I was able to book a appointment 2 weeks ago to speak to a GP."
• "Practice has made some improvements to telephone system with call back feature."
• "If I need to see someone on the day, I can!"
• "Rang up doctors to get my 12 day old baby to see doctor but had none available so receptionist staff was really nice and was able to give us an emergency appointment."
• "I understand everyone wants to ring when lines open, so I use the online appointment booking system and repeat prescription service."
• "I was seen within 48hours, had an immediate referral and within days had emergency support in place."
• "If your appointment can wait up to 2 weeks I’ve never had a problem or any issues with Drs / Nurses."

Cons:

• "Tried all week to get an appointment some days over 10 times waiting on the phone for over an hour a day."
• "Just appalling. Never any appointments, you can ring but not get in the queue."
• "Just ringing up for an appointment is almost impossible, I haven't seen my own doctor in years!"
• "Since COVID it is now impossible to get through."
• "Can't even get on the call queue to make an appointment as its always at capacity."
• "Appointments are released at one minute past midnight and are all gone within 25 minutes."
• "Utterly useless. Impossible to get an appointment, been trying for weeks to get an appointment for me to be told every day there are none."

Practice Management

Pros:

• "Great organisation for our flu vaccines this morning. I've never seen so many people coming & going from a GP Surgery, but it was brilliant!"
• "Nothing but highest respect as have had cancer which was fast tracked via doctors and the doctors I've spoke to have been very supportive staff promptly contact with blood results."
• "Please extend the call back feature to all day."
• "I have been a patient at Charlton Medical practice for over 30 years. I would like to say from what I've heard regarding other practices and my own experiences within Charlton I am more than happy with the very efficient, thorough and hard working Doctors, Nurses and staff."
• "They deal really well with my specialists, informing me and checking all meds requested."
• "Needed urgent prescription today as I rushed up the M6 to stay with my mother in law after she’d had a bad fall and forgot my meds... the service I received was brilliant."
• "I would like to thank the staff at Charlton for making my first appointment so easy and stress free."

Cons:

• "Disgusting service and a waste of time."
• "Total lack of support throughout COVID-19."
• "Horrible practice."
• "Nothing like being set up for failure as this is what ringing this clinic is like!"
• "Come out of hiding from COVID and get sort this shambles out."
• "The total lack of empathy in this practice is not only shocking but deeply concerning."
• "Awful system, it needs sorted out."