Ole & Steen Reviews Summary

Staff and Service

Pros:

• "Rebecca was really helpful."
• "Dilim (if I got the name right. The Nigerian American) is the best employee at Ole & Steen!"
• "Service and staff was quick and efficient too."
• "Staff who endeavour to please."
• "And so far, all staff I came across was lovely and helpful!"
• "Extremely nice staff."
• "Staff were friendly and ever so polite."

Cons:

• "Really poor service - it takes a long time to order and they are not great at resolving problems."
• "The staff in here never seem to smile ever and service is slow."
• "Staff seem more interested in gossiping with each other than actually engaging with customers."
• "General attitude of not caring."
• "The staff seemed like they couldn't bother to engage with us."
• "Extremely rude staff, they kicked us out of the coffee shop before closing time."
• "The barrista was very unpleasant and unkind."

Food and Drink

Pros:

• "The coffee was also top-notch and prepared quickly."
• "Delicious pastries (try the cinnamon rolls) from the relative new entrant to the UK fast food market."
• "The cinnamon social is an orgasmatron of pastries, it's about a kilo of soft creamy amazingness."
• "Beautiful fresh pastries!"
• "The hot chocolate is great (especially compared with other bakeries/cafés) and the vegan social slice is superb."
• "The pastries look amazing and they even give out samples to try."
• "Great coffee, amazing pastries, lovely bread."

Cons:

• "Food is tasty, but most is well overpriced."
• "Love the food but it's expensive for a sandwich or a pastry and coffee kinda place."
• "Got a latte and it was cold."
• "Coffee under temperature/inconsistent - for the price they charge coffee needs to be spot on."
• "The choice is marshmallow treats are way too sweet for my palette."
• "Food quality poor for the price. Unappealing display."
• "Food and drinks are bland (Artichokes and Goat Cheese, Truffle Log, Espresso)."

Ambiance and Decor

Pros:

• "This place is popular with mums, couples, groups and business meetings. The clean luxury decor give a warm Scandinavian feel."
• "Modern and cozy coffee spot."
• "Dashing, Danish, and delightful!"
• "Amazing interior, very spacious and I love the slick design."
• "The whole atmosphere is inviting building on the concept of hygge."
• "Total hygge in and out, as well as at every bite you take."
• "Such a lovely place with a lovely atmosphere."

Cons:

• "Frankly, hellishly depressing: Overly stark, music too loud making conversation difficult, 'cavernous' in feel, 'empty' & just plain off-putting."
• "The interior is minimalist and grey with lots of space. I was looking for something cosy so it didn't really impress me so much."
• "Dirty plates on tables."
• "The whole place felt scruffy and dirty, with uncleared tables and dirty toilets."
• "Not the cleanest cafe, floors not clean and a fly buzzing around the pastries."
• "The place overall is incredibly dirty whenever I come here -the toilets, tables, today there were leftovers of christmas tree that nobody cared to take away."
• "Dirty windows, table tops and floors."

Price and Value

Pros:

• "Still worth every penny though."
• "This place is pricier that your usual cafe, but the quality speaks for itself."
• "A bit overpriced but when you try a pastry or a slice of cakes you forget about the price."
• "But taster amazing and totally worth the price!!"
• "Some of it may look a bit pricey, but you really do get your money's worth."
• "All the pastries and savoury stuff is freshly cooked on the same day. The coffee is also of good quality overall you pay a few pounds more then your nasty big chain spots but it’s much superior quality."
• "Prices are reasonable."

Cons:

• "Had a breakfast here for 14 pound for two persons, which I believe it is Starbucks or Costa or Caffe Nero prices but this place has a better menu and it is very fancy."
• "Expect better service for the price paid for warm food."
• "For cake and coffee you pay close to £9."
• "The main downside is the confusing ordering system where you make your order, get your pastries and then stand with a numbered ticket to collect your coffee."
• "However, service and wifi is slow sometimes and takes time for the tables to be cleared."
• "My friend and I both had the porridge, which looked very pretty, but had the consistency of cement."
• "Pastries seemed to be half their normal size, not fresh and tasteless."