Jakata Reviews Summary

Customer Service

Pros:

• "Always an excellent service would highly recommend staff all very friendly & welcoming."
• "The customer service was amazing as always, warm welcoming and a lovely catch up with Abbi."
• "Lovely friendly atmosphere, would definitely recommend."
• "Staff was very friendly and welcoming. I was offered drinks while waiting to book an appointment."
• "Just love visiting this salon, everyone is so lovely and smiley and couldn’t do enough for you."
• "Anyone feeling anxious about returning to the salon after lockdown need not worry as customer safety and comfort is at the forefront of everything the team at Jakata does."
• "The whole team from Jakata is very nice. They made me feel welcomed and happy during my visit."

Cons:

• "Unfortunately the customer service wasn’t great - when I realized the 25% September offer hadn’t been applied to my bill, the team were not willing to honor the promotion."
• "I booked for colour and haircut with one of young hairdresser but the experience ended up with super dry hair and a colour that was not what I asked for."
• "Be careful which hairdresser you choose if you want to change your colour."

Stylist Expertise

Pros:

• "Natalie worked her magic like she always does & turned it into a beautiful ash brown with blonde highlights/balayage."
• "Delighted with my new style and colour from my stylist Layla."
• "The lovely Matt has been doing my hair for about 5 years now. He's funny, cheers me up, and is a joy to spend time with."
• "Vikki has always been a stellar hair dresser for myself and no doubt countless others."
• "Sophie made me feel at ease, listened to me, made me part of all the steps and gave me a haircut I genuinely like."
• "Matthew has given me a great haircut, worked really well with the quirks of my hair."
• "Lucy really listened to me and styled my hair according to my hair texture and face shape."

Cons:

• "Haircut was OK but I was charged an extra 10gbp for changing hair style which I thought was unreasonable."
• "I asked for an above shoulder bob, and the thickness taken out of my hair. Ended up with a layered cut. It’s shocking."
• "This girl didn't just ruin my hair she destroyed it and charged 140£."

Salon Atmosphere

Pros:

• "Really beautiful salon and my hair looks stunning!"
• "The place has a good vibe, light and airy. Really decent coffee."
• "The salon is always kept very clean and very up to date, and the products they use are exceptional."
• "Immaculate salon and brilliant SD and covid measures in place."

Cons:

• No negative comments regarding the salon atmosphere were provided in the reviews.

Value for Money

Pros:

• "Highly recommend and affordable as well!"
• "Its the best cut and blow I've had for a long time, very very happy."
• "Can't recommend enough."
• "Sophie was amazing! Listened to everything I asked for, and produced the best cut at high quality for a very decent price."

Cons:

• "The downside was only the price. £55 for a blowout … to be fair the website said 'from £25'."