Westdrive Kia Braintree Reviews Summary

Customer Service

Pros:

• "Danny Raven who dealt with me was an absolute diamond when it came to showing me around the car, answering queries and also giving me a great deal on the car itself."
• "The salesman Jason Clark was very helpful and took me through the process with ease."
• "Luke one of the sales man, was absolutely fantastic, he found us the car we have been searching for, and was delivered to us within days."
• "Colin was a 10/10 salesman, and didn't make us feel like we were pressured into buying anything."
• "Danny Raven’s customer service and assistance in helping us purchase our car were excellent."
• "Luke wasn't pushy, it didn't feel like he was keeping secrets from you and didn't try to force anything on to you."
• "He was very professional, friendly and knowledgeable and went out of his way to make sure my needs were met!"

Cons:

• "I HIGHLY suggest you go somewhere else."
• "Lied about giving me a broken key, lied about mechanic removing my insurance black box."
• "The continued lack of customer service and knowledge from all departments at Kia westdrive was unforgivable."
• "Probably best from a customer service standpoint not to lead with 'I won't waste my time'."
• "She would not address the lying. Just ignored it."
• "I was really disappointed with the service here. My elderly mother purchased a used car here 6 months ago and we have now been told that the trade-in value is 50% of what she paid for it."
• "They are rude, unhelpful and arrogant."

Sales Experience

Pros:

• "I would totally recommend Westdrive Kia Braintree if you are thinking of purchasing a new car."
• "This is our second Kia purchased from Westdrive. The whole experience was very positive."
• "I'll definitely be going with kia moving on and would happily recommend Colin..."
• "I would recommend him to anyone!"
• "I would recommend Westdrive Kia to friends and family because this is the third Kia Sportage I have bought from Westdrive and on every occasion the service and friendliness from the staff has always been excellent."
• "I’d like to specifically highlight Stuart Swanson who was extremely helpful, quick to respond and gave great customer service."
• "I would definitely recommend this dealership and if you're lucky enough to get Luke as your salesman all the better."

Cons:

• "I will never step foot in Westdrive Kia Braintree ever again."
• "Absolutely waste of. dealt with Jason, he wasn’t a professional but pretty useless."
• "Treated like an idiot by Westdrive."
• "I am sure if I reported say a Nike store for selling counterfeit goods at 50% above the RRP they would be defranchised, not supported."
• "Avoid RYAN !! This is specifically for the level of service I received from Ryan at the dealership, awful!! DO NOT USE!"
• "Wouldn't trust them now going forward."
• "Servicing shocking, costs are high."

Vehicle Quality

Pros:

• "Vehicle handled with very clean."
• "The new car was immaculately spotless and gleaming."
• "The Kia Sorento ticked all of our boxes - huge and spacious with LOADS of boot room."
• "Very impressed with my 1st look at Kia, a brand I wouldn't have considered a few years back."
• "It also is a hybrid which was something that we were interested in."
• "Couldn't be happier with the car. Kia Westdrive has always served our family extremely well."
• "I love my new car and look forward to having it maintained in the future through this dealership."

Cons:

• "Our vehicle has been back and forth more than ten times in two years for multiple steering and vibration issues which to this day have never been resolved."
• "I noticed the car is quite unstable at motorway speeds and it requires constant steering adjustments to keep it straight."
• "On the day i picked up the car the wing mirror came off on the road."
• "Bought a new Kia Sportage went to pick it up it hadn’t been cleaned wiring not hidden from dash cam and also being crushed by plastic trim!"
• "Well bit disappointed really because I test drove a car today and really liked the motor and the deal but there was a knocking noise on the dashboard."
• "Red light showing on the dashboard for the handbrake."
• "We have had nothing but stress and disappointment from the start with our Kia Sportage 2L 2018 GT line S."

Dealership Facilities

Pros:

• "Welcoming showroom and staff. Informative without being overbearing."
• "Popped in to have a look at the Proceed. Lovely big showroom with lots of models to sit in."
• "There was coffee/tea available."
• "And the amazing hot chocolate clinched the deal!! 😆"
• "Really felt like a convivial family vibe, even if you don’t have a family."
• "Friendly, helpful, polite staff."
• "We bought a used CR-V here so they have a wide range of cars outside of the Kias."

Cons:

• "Half hour job took one and a half hours but sometimes things happen so I'm not complaining."
• "The job completed to our satisfaction the reason for only four stars is after spending £115 l would have thought it could have had a wash and vac."
• "I was interested in a car here and asked for a walk around video obviously to much for them."
• "Some of the booking staff don't appear to be aware of Westdrives policy on extended warranty works."
• "I also had an appointment with them so rang in the morning to confirm it was still on and had forgotten then wanted to put it back to a later time as he was too busy with car sale handovers."
• "When we arrived for our appointment, Paul wasn't in and the test drive hadn't been booked."
• "Didn't complete the additional works I had requested while my car was in for service."