Duchess of Kent Reviews Summary

Service

Pros:

• "The service is really friendly and professional."
• "Thanks for the amazing service, the team is really lovely."
• "Lovely staff and very professional with the covid measures- table service is actually very nice!"
• "The staff are very friendly."
• "The staff themselves were lovely and I can't fault their service."
• "Absolutely fantastic atmosphere and the staff are really really friendly and really polite."
• "Great staff who are friendly and helpful."

Cons:

• "Terrible. The rudest staff I have ever come across."
• "Management was of no help at all, did not make any attempt to apologise or offer compensation."
• "Staff were keen although communications not great...asked at least twice for most things."
• "Nice looking pub but service was terrible."
• "The 'service' by the woman with Black long hair at 12 on the 9 of May is not pleasant at all."
• "Not very friendly staff."
• "Well intentioned but slightly intense staff."

Food

Pros:

• "Shared a whole roast chicken with my partner and it was 👌👌. Definitely could have fed three! Fantastic value for great food."
• "A proper gastropub. They take their food very seriously and have different menus through the week."
• "The pork roast on Sundays is great."
• "Love the food here especially the Sunday roast proper."
• "Food was delicious. Christmas dinner preordered was a disaster messed up all the order."
• "The vegan roast was a flavorful delight."
• "Sirloin Sunday roast was wonderful."

Cons:

• "The meals were presented nice but lacked in flavour."
• "Utterly synthetic, over-priced and uncomfortable."
• "We went for a roast with high expectations but the food arrived cold."
• "Really bad food. Cheap meat and unseasoned vegetables."
• "Expensive, premium priced menu for frozen food... I mean school dinner quality."
• "One of the worst Sunday roasts ever! Very disappointed."
• "Food was poor quality and small portions as if they were running out of those meals too."

Atmosphere

Pros:

• "Very cute local pub in Highbury and Islington. While there will always be many to choose from, I like this one because it is a bit quieter and tucked away from the craziness of Upper St."
• "Its a lovely little community pub, you would never guess it was a Greene King until you looked at there ales and website."
• "Pleasant outside area when it is sunny."
• "Nice relaxing pub in a relatively (this is London after all) quiet place."
• "The cozy atmosphere and friendly staff added to the overall enjoyable dining experience."
• "The atmosphere is really cozy."
• "Great local pub with welcoming ambience and serving delicious food- the pies are top notch!"

Cons:

• "Historically absolutely brilliant for a pre-match bite and a few beers. Last time was dreadful however."
• "Despite 15 years of patronage, it’s clear that The Duchess of Kent no longer provides a unique or memorable experience."
• "Was looking forward to this so much, left very hungry and out of pocket !"
• "Also note the inside of the pub is very loud."
• "Zero atmosphere, uninspiring music."
• "Awful. Absolutely everything that is wrong with Gastropubs."
• "On the surface this should have been an excellent gastro-pub, but when we ate there on a Friday night it was really let down by slow and surly service and quite unpleasant food."

Price

Pros:

• "The total bill of £65 felt reasonable for the quality of food and drinks."
• "It might be a bit on the pricey side of things but you definitely get what you pay for!"
• "Good and more then fair prices for the food and beer also."
• "Drinks where a good price."
• "Good food reasonably priced."
• "The place isn't the cheapest, but value is good. I will return for sure."
• "Lovely clean and very friendly pub with well served ales and tasty food at fair prices."

Cons:

• "Pricey. Drinks start at £5 and bar snacks are not far off."
• "This Young’s pub is disappointingly overpriced – £6.70 for a Guinness and a staggering £15.05 for a double house G&T."
• "For £70 a head we expected nothing less than amazing starters and home-cooked-style roast."
• "Despite the premium cost, the drinks lack any distinctiveness."
• "Prices continually increase, without reason, now £1 a pint more than any of their local competition."
• "Food was very overpriced - £24 for a very average steak seemed outrageous."
• "Not much atmosphere on the Friday night we attended and a pint of lager exceeded £6 and a bottle of ok picpol more than £30 so a bit pricey."

Management

Pros:

• "Seb and his team were so attentive and made sure that everyone was having a good time."
• "Our waitress was super busy but absolutely lovely & went out of her way to make us feel welcome."
• "Staff friendly and cool under pressure."
• "Staff are friendly and hospitable, ensuring patrons are well looked after."
• "Marcela has been absolutely amazing. Attentive, kind, friendly and thoughtful!"
• "Lovely staff and fantastic service."
• "Attentive staff, delicious food and amazing fast service."

Cons:

• "Management was of no help at all, did not make any attempt to apologise or offer compensation."
• "We had our Christmas team meal here and they tried to stiff us on the bill TWICE."
• "I live next to it for the last 10 years and went almost every day.... went today and discover that the last manger is unprofessional, disrespectful and a liar."
• "Visited this pub and certainly will not be returning. The attitude of one or 2 members of staff really left a lot to be desired."
• "The rudest staff I have ever come across."
• "The 'service' by the woman with Black long hair at 12 on the 9 of May is not pleasant at all."
• "TERRIBLE CUSTOMER SERVICE. We came here for a friend’s 30th birthday on a busy Saturday. There were not enough seats for everyone to sit down so some of us to stand."