The Crooked Billet Reviews Summary

Atmosphere & Decor

Pros:

• "Chilled atmosphere, with a ping pong table in the back garden and a Monday night pub quiz."
• "Great decor and plenty of room and comfy."
• "This pub has character enhanced by cozy fireplace."
• "Lovely inside and great outdoor seating. Lovely atmosphere outside when the music is going!"
• "Indoors is a classic English pub, with fire places which are roaring when it's cold outside."
• "During the winter season, this pub is as cosy as it gets, with mulled wine, ciders, fairy lights, and an awesome pub quiz."
• "Nice relaxed pub recently renovated. Really impressed because they've managed to make it cosy, intimate & modern."

Cons:

• "The chairs and tables seem to be too close together. I would imagine it will be quite uncomfortable getting to and from the toilets if the place is very crowded."
• "Trendy pub, beautiful table booths outside, great during the week, weekends not so good, far too busy and the music is way too loud to enjoy a meal and even talk amongst your friends"
• "It's usually pretty crowded - uncomfortably so, meaning that we found it difficult to attract staff attention."
• "There seems to me to be too much furniture inside."

Service

Pros:

• "Sandra and the staff at the crooked billet went above and beyond to host my 30th drinks."
• "Amazing service, great food."
• "I would love to express that Callum was absolutely amazing and so tentative to our every single need."
• "The staff are excellent, kind and attentive."
• "Staff was really helpful and took good care of the customers."
• "The staff were friendly, great fun, and exceptionally accommodating for our large group."
• "Staff were all really polite and accommodating to a large group."

Cons:

• "The staff have always treated me and my friend as though, their back again??????? Not friendly at all really and this is sad but true."
• "Nasty racist bar staff are defo rude and racist i would never step foot in there again."
• "the manager was extremely rude to me and singled me out in front of everyone in the line… I thought this was gratuitous and in general his manner was pugnacious and rude."
• "The staff is disgrace! 22.11.2022 4pm in the afternoon me and my friend entered the pub through an open gate to the garden which I walked pass and didn't think this is something I wasn't allowed to do."
• "Rude staff, only serve a menu of burgers when they have the football on despite displaying a decent looking menu online."
• "Beware not on a Thursday evening, staff are rude, Bar Manager she stares at you and creates her hostile attitude."
• "When we commented on the fact that the food was really terrible the staff didn’t Seem to care."

Food & Drink

Pros:

• "Food was better than expected."
• "Lovely beer garden! They have a big but well organised space outside for many people and it all run smoothly."
• "Own chiefs. Deliously tasty food. Large garden used throughout the whole year."
• "Food is exceptional, lots of different booze, staff go out of their way to chat and are super friendly."
• "Food was delicious and fresh."
• "The roast chicken was perfectly cooked and the selection of beer and drinks rounded off the amazing dinner we had."
• "The food is delicious! Chips and padron peppers came in huge portions which was unexpected but welcomed :)"

Cons:

• "First they said fish and chips were out... Then they offered a Burger as a substitute."
• "Beer very poor goes flat very quickly."
• "Another one of those places where you hear at the end 'I’m sorry but we don’t accept cash…we’ll accept it but we won’t have any change. Is that ok? It’s our policy…' How rude!!!!!"
• "A nice pub but the food menu has gone way out there, I did not even begin to understand what was on the menu, and the price this was Upperclapton not the west end"
• "Menu on website is not up to date, we went out of our way because their website menu indicates they could cater for our group and everyone fancied the desserts on the website but the selection was very poor when we got here."
• "Food not on point. 4.50 for under cooked chips."
• "Firecracker cauliflower was absolutely foul. Tasted like an environmental spill in a sulfuric acid plant."

Facilities & Management

Pros:

• "Child friendly (until 7pm)."
• "Massive beer garden with covering and heating so it’s usable all year round."
• "The beer garden was a run down car park and a fly tipping site for locals dumping there rubbish. How things have changed its modern clean classy great staff well managed and that trashy car park as turned into the best beer garden I have ever visited east to north london."
• "The beer garden is humongous, sprawling, and well protected from the rain."
• "The beer garden was heated and large and split up into areas so customers could enjoy the outdoors too."
• "One of the best and most spacious pub gardens I've seen. Perfect for both adults and children."
• "The menu was varied and the facilities were clean and well-maintained."

Cons:

• "I've repeatedly complained about loose toilet seats in the patio toilet, not fixed for months, despite it being very easy fix."
• "Will never return due to the fact that they have embraced a cashless system. Cards only."
• "Tiny downside is the ordering app, which only allows you to select from a limited menu when sat at the bottom of the beer garden."
• "The staff were really friendly and helpful whilst providing table service as part of the Covid regulations."
• "Pretty poor with covid measures. They had a table with another group basically touching ours."
• "They refused to take cash, and for that matter, didn’t offer me a receipt."
• "Booked a table for me and my family who I haven't seen in over a year including my 9 year old brother. No where in the booking does it mention there are no kids after 7pm. So as soon as we get there (it took 30min) we are denied entry."