David Lloyd Southend Reviews Summary

Facilities

Pros:

• "What an amazing club, excellent facilities that suit all. There are always so many classes to choose from."
• "Outstanding facilities, the club is immaculate and well maintained."
• "The outdoor pool is amazing when the sun is shining & the staff are always very welcoming and helpful."
• "This is just beautiful, the gym is massive with a large variety of equipment to choose from, the changing rooms are very clean with hairdryers available and shower gel for the showers, there's both an indoor and outdoor swimming pool with an adult only section which has a sauna and steam room, overall an amazing place!"
• "Facilities overall are excellent. Tennis set up is superb with 2 types of indoor courts and outdoor hard courts too."
• "The main pool is big and there are 2 junior pools for infants. Also an outside pool. Great for summer days."
• "A fantastic selection of classes to suit all needs, indoor and outdoor tennis courts are in great condition, a well stocked gym, lovely and clean swimming pools both indoor and out, plus excellent customer service."

Cons:

• "Like the club in general but for the last 2 years the outside pool shower has not been working."
• "Downside is lots of people get into the pool still covered in perfume or aftershave leaving a nasty taste quite literally in the mouth."
• "Over priced for poor condition equipment, no private changing, the gyms very compact, the pools are average and close earlier than the rest of the building."
• "Very poor service, staff training and allowing BABIES in a pool that contains enough chlorine to do that to a fabric."
• "Children's area is so bad it's laughable."
• "It is very difficult to get a chance to swim on a weekend because they have a swimming club which use the lanes every weekend."
• "It is very disappointing that faulty equipment takes forever to repair."

Staff and Service

Pros:

• "Trevor Ford and the entire crew at DL are awesome. I’ve been a member for over a year now and not experienced one bad visit."
• "The staff are friendly and helpful but nothing is ever working."
• "Staff and managers do listen, are accessible and do their best to help with any issues."
• "Met with Sophie today, she was so helpful and friendly, showed me all of the club and answered my many questions."
• "Really pleased we made the decision to join our daughter into the stars programme at David Lloyd Southend. The team are exceptional."
• "Friendly and welcoming staff 👍 Clean and tidy place around the pool."
• "I recently had the pleasure of interacting with Jacob, suze, Ethan, and Mercedes, and I must say, their exceptional professionalism and kindness truly left a lasting impression."

Cons:

• "Woeful communication from @DavidLloydUK Southend on Sea."
• "Couldn’t even be bothered to turn up for an induction and tour of the gym before I signed up."
• "They are very quick to take your money and extremely slow to give it back!"
• "AVOID like the plague, the days when the very rude receptionist Sonia is working."
• "Awful communication, been trying to cancel my membership for the last month and the staff are oblivious to what their head office email contact it."
• "No help at reception for me as the club does not take any phone calls for urgent membership enquiries and no one was able to speak to me when I took the time to get there personally."
• "Recent change of manager and mgt team which is not for the better."

Value for Money

Pros:

• "They are (very) expensive but you get good facilities in return."
• "My experience at this place was very enjoyable: lovely gym with lots of equipment, changing rooms were very modern and nice, the pool was exceptional."
• "Overall a great gym, friendly staff, great heated outdoor pool, sauna is amazing."
• "Great classes, pool, spa and outdoor pool, lovely reception staff. Yes it’s expensive but you get what you pay for."
• "The food is good and it is a lovely spot to take your friends to with the free passes they offer with the membership."
• "Great facilities, friendly staff & wide range of classes."
• "The food in the Cafe/restaurant is quite good - for the price, and a fair choice."