The Three Jolly Wheelers Reviews Summary

Service

Pros:

• "The staff were very friendly and the food served was also very good."
• "Beautiful service. Uplifting, Fresh, clean surroundings including real greenery and fresh flowers."
• "Staff were super friendly and attentive."
• "Molly and Nathan customer service was outstanding."
• "The staff couldn't do enough for everyone. Really helpful smiley and patient as we were a bit all over the place."
• "The staff was very welcoming, and Karolina made us feel at right at home, She provide excellent service and made the experience even better!"
• "Staff are lovely as always and the food was good."

Cons:

• "Staff were lifeless, not welcoming or pleased to have you there."
• "Service was very poor and we got forgotten, so NO food appeared after an hour of waiting."
• "Ignored by a member of staff when we arrived so decided to order on the app."
• "Service was rubbish. My husband waited for 15 mins to be served only to be told they weren't doing food."
• "Service was terrible, food was too cold to eat, beef was full of fat."
• "The service is ridiculously slow."
• "Service was appalling last time we went."

Food Quality

Pros:

• "The food and drinks were really good."
• "The food is consistently delicious and the menu has a great choice to suit everyone."
• "The food was outstanding (try the lunch-time beef sandwich with gravy & chips, soak the bread in gravy, superb!!)"
• "The Turkey Roast dinner was very well-presented and tasty."
• "Great food and drink served by a beautiful waitress who was friendly, had a chat and a laugh."
• "The food was top quality and tasted divine."
• "Food was great atmosphere is nice but most importantly service was amazing."

Cons:

• "Food orders were wrong and for other tables and was not up to the usual standard."
• "If you want to spend a lot of money and be hungry... It is the right place. Very scanty portions."
• "Some of our party were a little disappointed with their main courses as some were overcooked or burnt."
• "The Yorkshire puds were flat like pancakes, the veg was soggy and cold, and the potatoes were burnt."
• "The meat was ok but the trimmings were terrible. Undercooked roast potatoes, the parsnips were slightly frozen in the middle and the carrots were watery mush."
• "The fish was over-cooked and served upside-down. The crushed potatoes were mash and it all looked rather a mess on the plate."
• "Order sausage and mash was very poor, hardly any mash, no onions and sausages were hard and dry."

Ambience and Cleanliness

Pros:

• "The place was spotless and proper distancing was observed between tables."
• "As always, this pub provides excellent and considerate service to both its human and four-legged guests."
• "The pub itself is actually beautifully decorated and furnished inside and out with a modern/rustic feel to it."
• "Nice clean pub/restaurant. They wiped down the tables again before we were seated."
• "It's very cosy and has a nice atmosphere, even when we go during quieter hours."
• "Lovely atmosphere and cosy atmosphere with an awesome fireplace."
• "The decor is gorgeous, the food was outstanding."

Cons:

• "Toilets had a terrible smell."
• "Place was dirty inside and out. Looked like it had not been cleaned for days."
• "Many items on the menu not available. Toilets were grubby and needed redecoration."
• "No heating due to breakdown of boiler in Beast of the East cold spell."
• "Lovely setting and well decorated but nothing to rave about. Really declined as used to be a great place to go with a warm and friendly vibe."
• "There was a hair in my partners food, when sent back there was no apology."
• "Have been going here for quite a few years but can only say the service on the last two occasions was terrible or should I say non existent."

Value

Pros:

• "Management let us have a free pudding."
• "Reasonably priced food and drink."
• "Great bar with plenty of choice."
• "I also had a 40% discount voucher which made it even better."
• "Good food, good service and decent value."
• "Reasonably priced for Quality of Food."
• "The food are always fresh and tasty!"

Cons:

• "Total rip off and ridiculously priced for what it was."
• "When our food arrived there was hardly any roast beef - three tiny slices."
• "I was surprised with the prices I just don't know how they will survive in the future."
• "Cheap wine sold at a premium price."
• "It was a £60 meal and I actually feel upset to have wasted that money."
• "Would not recommend 👎."
• "They always run out of items on the menu."

Management and Organization

Pros:

• "The new Manager is really making some positive changes."
• "Considering there seemed to be only a few members of staff on, you would never have known because the service was exceptional."
• "Came in for a Sunday roast yesterday, the beef was beautiful and portions were great."

Cons:

• "The new management should organise everything a bit more than to leave their staff struggle like this."
• "Lovely pub but the service was unacceptable, we arrived at 2pm 6 of us, drinks took half an hour to arrive, one had to be chased up."
• "The new management in the jolly’s have no idea what they’re in for and are unable to manage their current bookings let alone their walk-in customers."
• "No organisation, no-one seemingly in charge, not enough staff, no offer of compensation or even a free drink."
• "Have been going here for quite a few years but can only say the service on the last two occasions was terrible or should I say non existent."
• "Service was appalling last time we went."
• "My favourite pub but couldn’t get a drink when I visited at 10pm tonight due to short staff."