Currys Reviews Summary

Customer Service

Pros:

• "Really helpful salesman called Derek, much better than my recent experience at Stafford."
• "Spoke to a young man named MARIO. Very very helpful."
• "The kind gentleman who served me was very helpful, I'm glad to say, and found me one that was a suitable match for my kitchen."
• "CALLUM was more than helpful. He went above and beyond to ensure that my partner and I were well looked after."
• "Helpful knowledgeable staff who take the time to explain the whys and wherefores of your potential purchases."
• "Very friendly and helpful service, was very quick to get what i needed ordered and the paperwork signed."
• "Very helpful staff. Seemed to understand all about Laptops and had another member of staff lookup comparisons on 2 phones we were interested in."

Cons:

• "NO ONE CAME OVER TO ENQUIRE IF WE NEEDED ASSISTANCE and I AM DISABLED with two walking sticks and I expected better treatment from the staff!"
• "I found them to be rude and very unhelpful will not use this store again."
• "if I could give no stars I would won't use currys ever again."
• "Only one person on the till who kept disappearing to complete other tasks despite a queue of about 10 people."
• "The web chat bots were useless as were the people I finally got through to as they kept timing me out."
• "Worst customer experience ever trying to return a faulty item."
• "Some if the staff are very unhelpful. We were served by a young girl who had her phone in her hand throughout and wasn't very polite."

Product Availability and Knowledge

Pros:

• "The variety of products and the staff's willingness to help test these with your own devices is very good."
• "If you do eventually find an individual who actually knows about a product fully then all ok."
• "Having specialists in store made our purchase a lot easier."
• "Displays were really helpful for judging quality."
• "A great selection of electrical equipment, with regular sales and items reduced to clearance prices in store."
• "We was dealt with by such nice lady called Catherine at the Telford store."
• "Love curry's, so much choice and the staff are very noligable in the areas they work."

Cons:

• "Found a TV which we liked but then after a while they said they didn't have it."
• "They had the watch on display but non instock."
• "It’s a good job I did my research before I went. Natalie who served me had 0 knowledge on the MacBook I went to buy."
• "Staff are all young with little to no experience of the products on sale."
• "It's like you just hired a bunch of year 11's on work experience. They don't know a thing about technology, let alone customer service."
• "A lot of the staff are very inexperienced and know little detail about the products."
• "I can't believe how uninformative the labels on their computers and laptops are."

Pricing and Policies

Pros:

• "The printer was £20 cheaper on Amazon but they price matched after a check which was done without any fuss. Very pleased."
• "Sad to say I Only ever buy from here during sale periods, when you can get a bargain."
• "So if it's a coffee maker or a dishwasher then go visit them they have some good offers."

Cons:

• "Horrible service. The manager refused to let me use my gift card in store because it was on my phone."
• "Bought a kettle & matching toaster. Kettle lasted a few weeks only. Started to rust, spoke to currys, will not refund or exchange regardless of having a receipt."
• "The very hard sell of their additional products is borderline criminal."
• "Watch out for their 'no quibble' 28 day refund policy, too - it is only valid if you DON'T OPEN your purchase."
• "Currys is expensive and you can get items much cheaper in Amazon."
• "These insurance policies been proven by Which to offer buyer extremely poor value for money."
• "You can find everything in this store much cheaper online."

Online and Delivery Services

Pros:

• "Amazing service from Currys! I purchased a Lenovo Legion 5P laptop in December, but the power block was faulty... this morning (Saturday) the new one came!!!! And it works perfectly."
• "The lady at Currys was very helpful and organised delivery for our washing machine which arrived the next day."
• "Had to return a tv after coming home with it and finding out it was broken, the return was a breeze and all the staff where so helpful."

Cons:

• "Returned a camera to the store for a repair under warranty... there was no trace of my camera at all, having not been sent to the 'KnowHow' Central Repair Team at all."
• "Good selection of goods but customer service was nonexistan. They failed to deliver twice, missed the install date, you can't get through on the phone and they won't take emails."
• "Ordered an item to be delivered. They told me the time it would be delivered and text me the time slot that they would be there within. They never showed up, no contact from them at all."
• "Everytime I go into this shop there is never anything instock."
• "Currys have taken money from our account twice for an item we bought."
• "Ordered online on Friday PS5 bundle said will be delivered in Monday had an email went there on Monday some parts are not delivered so they won’t be able to give me ps5 waited 2 more days had an another email saying your order is ready to collect on Wednesday went back to store they said game and consoles are been Cancelled and refunded to you."
• "If you buy online they will not help you in the shop."