Lisboa Patisserie Reviews Summary

Price

Pros:

• "The most important is it's only £1.15 each, a lot cheaper than £2 average elsewhere in London!"
• "Very very decently priced compared to the embarrassingly extortionate prices of places of the surrounding area."
• "Absolutely delicious! I had 4 pastries for £7."
• "Paid 17£ for 9 cakes and 2 cappuccinos which is very good price!"
• "£2.95 for a latte and a custard tart, both excellent, remains one of West London’s great bargains."
• "I brought around 17 cakes for £21. Great price and great value."
• "They have also managed to keep their pricing very competitive."

Cons:

• "Good customer service but the price of my weighed item seems to increase everytime I go there which is at least once every 2 months."
• "Good prodocts execpt amoust been trick with the sale been charge extra 90 pounds for something ive not even bring .... ask for the invoice and check your bill always not fare do something like this to a regular custumer."

Customer Service

Pros:

• "The atmosphere is always friendly and welcoming."
• "Friendly staff and very reasonable prices."
• "The staff are polite & friendly, creating a pleasant atmosphere."
• "Friendly staff and very reasonable prices."
• "The staff are very friendly and will advise you on what to buy if you ask."
• "Fantastic. From the moment we walked in the staff were welcoming and pleasant."
• "Very friendly and knowledgeable staff, the custard tarts are the best I have tasted."

Cons:

• "I was at the patisserie last Saturday, their hygiene shocked me, when they picked a bread that had fallen on the floor, and put it back on the basket to be served to customers, I felt disgusted."
• "Very Rude staff and I just had such a bad sperience overall."
• "Absolutely disgusting customer service waited in a que for 10mins guy on counter served people behind me while looking at me."
• "I have called this patisserie 5 times and who ever answered couldn't deal with the phone. Every time l was told to wait and then they put the phone down."
• "Sorry but I had to leave a public review. This place makes pastéis de nata better than even many many portuguese cafés, but the staff are just so rude it really makes it jarring to go inside the shop."
• "The person that served me (gentleman with white hair) was rude when I asked a question about 1 of their cakes."
• "Staff very rude. Not even a hello."

Atmosphere & Location

Pros:

• "Amazing atmosphere. Never been to Portugal, but a probably don’t need to now."
• "This lovely Portuguese patisserie sells delicious Portuguese cakes."
• "My favourite Portuguese cake shop. Been going since I was a child and its absolutely my favourite cake shop ever."
• "Super little coffee/cake shop selling traditional Portuguese produce. Coffee is superb and the pastries delicious. The friendly, local atmosphere encourages you to stop for 'just one more' coffee - maybe two!"
• "I love this place. It attracts such a wide range of people so it is great to come and just people watch."
• "This amazing place has been serving the local community and more for years."
• "Absolutely stunning find in Goldbourne Road close to Trellick Tower. Wonderful Portuguese traditional pastal de natas, and they are simply such a great treat!"