Miel Bakery Reviews Summary

Pastry Quality

Pros:

• "Every time I have one of their pastries I feel the quality of my life significantly improve."
• "The pain au chocolat was light and buttery."
• "The pistachio cream was lovely and nutty but not too overpowering!"
• "The best pastries I’ve ever had. Every time I have one of their pastries I feel the quality of my life significantly improve."
• "The ham and cheese croissant and a chocolate hazelnut croissant type pastry were the standouts."
• "The kouign amann was too sweet and dense, but the pistachio swirl had good texture."

Cons:

• "The kouign amann was too sweet and dense."
• "The pistachio swirl had good texture but could barely enjoy the nuttiness of pistachio."
• "The mushroom swirl was underbaked and lacking in much flavour beyond pastry and cheese."
• "The pain au chocolat was dry, heavy, and didn’t taste like cinnamon."
• "The canelé was too wet in the middle and half empty."
• "The croissant barely had any filling and was overbaked."

Service Quality

Pros:

• "The staff are smiley and friendly."
• "They are still as helpful, kind, and loving as on the first day."
• "The lady who served me was absolutely brilliant and made wonderful suggestions."
• "The staff were very switched on and lovely to talk to."
• "The service in this place is unbelievably bad… if you’re not white. Now, you might say, how is this so when the proprietor and service facing staff is not white and that is for them to interrogate."

Cons:

• "The staff are also really inefficient. It's a small space and they bumble around, getting in each other's way."
• "Queues build up really quickly, and the staff are just painfully slow at getting through them all."
• "The service side lets it down slightly. It's always quite slow and a touch chaotic."
• "The lady that served us seemed she was in a rush, despite the fact that there was no queue."
• "Rude staff. Walked in and the member of staff was at the ovens, I asked if I could help myself to a takeaway croissant with the tongs at the window and was snapped at dismissively."

Pricing

Pros:

• "Lovely little bakery - more expensive than I was expecting, but you get what you pay for!"
• "Not the cheapest one may say, but the quality is there and very conveniently located."
• "Good quality baking and everything looks beautiful."
• "Top notch ingredients and a clear attention to detail when it comes to flavours."

Cons:

• "My only complaint is that the prices are so high."
• "However, the pastries are on the pricey side compared to other London bakeries."
• "More expensive than I was expecting."
• "The prices are quite high so I believe your customers have some expectations of the service they receive."
• "Hugely overpriced, over pretentious place. Any average bakery in Europe would laugh at them."