Ole & Steen Reviews Summary

Service

Pros:

• "Service is quick and friendly."
• "The gentlemen that served me was funny and helpful."
• "The staff are so friendly, especially Emine and David who always go out of their way to remember my order."
• "The staff are always so attentive and hospitable, especially Meed! He’s super welcoming to all customers."
• "Staff were very friendly and helpful."
• "Great service. Super friendly and professional staff."
• "What made this review five star is the EXCELLENT service."
• "Visited on Saturday as they were preparing to close - the service I got was so friendly and helpful ! The best service by far from Nawal!"

Cons:

• "Service was very lack-lustre with staff generally not engaging."
• "Even they offer good bakery, their staff are horrible."
• "Westfields is so big I felt like I had no energy left so needed a little energy perk... I was surprised it was stone cold."
• "Real shame the customer service isn’t as good…3 people serving, none could be asked to say please or thank you!??"
• "Extremely bad and slow service, ordered through the app just to find out 20 minutes later that the staffs ignorantly decided to put all online orders at the side."
• "A lovely continental concept that could be great, but is only average due to poor execution."
• "Bad coffee, had flat white taste and seems like cappuccino, bad service as well!"
• "Very busy place, especially on a Sunday. Had a tuna melt earlier but the bread is abit too hard, is quite challenging to cut it."

Food Quality

Pros:

• "Food is fresh, tasty and delicious."
• "The best compliment was from the baby in the group. She ate a whole raisin bun and she is about to turn one."
• "Perfect coffee and a nice place to sit down and doing some work, reading or chatting with friends."
• "The cinnamon social is a must try, the bread is very soft and tastes perfect, not too sweet and just the right amount of cinnamon."
• "Wonderful location, great staff and amazing baked goods."
• "If you've been to any other branches of ole&steen you know how delicious their pastry is."
• "Had to cone back here twice during a recent trip to London given how great the food was."
• "Beyond the coffee, the menu offers a tantalizing array of pastries, sandwiches, and desserts."

Cons:

• "Wouldn’t warm up pastries as against policy! Ovens are for toasties only."
• "Today the lady serving me was polite, but the cappuccino(I’m sure even the teaspoon has seen better days) I received was really disappointing."
• "I ordered a hot chocolate with almond milk which was lovely and I had this I belive a spandauer it was a potatoe and I think spinach one. It was nice but I was surprised it was stone cold."
• "Calm and lovely cafe with many food options! Had their signature cinnamon swirl which was good but way too sweet and I couldn’t even eat half of it for that reason."
• "The avocado toast is a particular standout, featuring perfectly ripe avocados on freshly baked bread."
• "Gorgeous breads and baked goods. I’ve heard the sandwiches are amazing too but sadly they have no good dairy-free or vegan options."
• "Rolls are nice, price a little high but expected for a high rent venue."
• "Wry disappointed with the Almond pastry which we thought would be nice and sweet like in Denmark. But was completely different, tasted like eggs and eggy… never get this item."

Ambiance

Pros:

• "There is reasonable amount of seating but you do have option for takeaways too!"
• "Perfect coffee and a nice place to sit down and doing some work, reading or chatting with friends."
• "The decor is beautiful and minimalistic, very spacious indeed."
• "Nice spot to spend good few hours there if you needed a space to get away!"
• "A great place for a warm drink, cold drinks and real delicious cakes, breads and buns from what I could see 😊👍"
• "The place itself is spacious with cool, slate decor. It goes deep enough back to escape the mall noise."
• "It's a lovely atmosphere and the staff are incredibly friendly."
• "Calm and lovely cafe with many food options!"

Cons:

• "Music turned up way too loud."
• "Since it’s a bit busy, the tables were dirty and not cleaned instantly after each customer."
• "The store is managed well and staff are always polite & helpful."
• "Nice hot drinks and pastry, above average price but that's to be expected as it's located within Westfield."
• "Very busy place, especially on a Sunday. Had a tuna melt earlier but the bread is abit too hard, is quite challenging to cut it."
• "Very busy. Might need more staff. Any empty tables were very messy and unclean."
• "The staff were polite but felt lacked direction and awareness. The food lacked flavour and not comparable to other branches."
• "Stale food. Kept in the open for too long. Scones are rubbery, the texture was somewhere in between Haribo and a bun."