Jungle VIP Reviews Summary

Staff and Service

Pros:

• "Very polite staff and covi-19 secure without being in your face."
• "Staff are so friendly and helpful."
• "Staff are very friendly and hospitable."
• "The staff - Cleo, Samson and Priya worked really hard and were naturals with the kids."
• "I actually saw their staff play with the kids and specially one individual Cleo (hope I spelt it correctly) was great with all the kids."
• "Professional friendly staff, clean environment, lovely food and snacks and great freshly made drinks."
• "Staff were very professional and all were working hard to keep the place running smoothly on a busy half term day."

Cons:

• "The staff seems completely disinterested and unenthusiastic during the cake cutting time."
• "They do need more staff as it was a busy Saturday."
• "Very poor staff. I ordered a large chips, after 10 minutes wait she bring a cold chip."
• "Unfortunately some of the people that frequent the place are unappreciative and quite entitled, with loud children."
• "Staff are great and very friendly but could do more to maintain the hygiene standards."
• "The moment you enter, you are hit with a greasy, fried food stench! Hardly any staff to be seen."
• "Really good place for kids but to be honest only downfall is the wait time on a Saturday you're literally standing for 30-40 minutes before you can get in they can’t accommodate people as it’s really small."

Facilities and Cleanliness

Pros:

• "Most importantly, a nice, clean, friendly and safe family environment."
• "Absolutely love it here. So child friendly."
• "Love this place!!!! Friendly staff and excellent customer service."
• "Budget friendly and perfect for a play date with baby❤️"
• "Good value for money too."
• "So clean and they hygiene levels are second to none."
• "It is very clean, staff are constantly cleaning ensuring soft play is kept at a high clean standard."

Cons:

• "The baby changing unit was out of order so they've stuck a table in there quite dangerous for babies if you ask me."
• "Good play area but definitely needs some upgrading. It’s not as safe as I thought it would be."
• "I found a huge gap in the net where children are meant to jump/walk across."
• "I found multiple things that would put a child in risk."
• "The venue is very small and dirty."
• "Dirty, filthy, disgusting, kids and parents with dust allergies be aware!!!"
• "There were fingerprints all over the play areas which means no cleaning from the previous day took place as well as crumbs in the baby play area."

Food and Pricing

Pros:

• "They also have a great selection of food and such cheap prices!"
• "The food was yum too especially the fruit smoothies."
• "Great food, great entertainment and most importantly, a nice, clean, friendly and safe family environment."
• "Food is beyond words good and all of it is made fresh on the spot."
• "Clean facility throughout, good selection of food and genuinely friendly staff."
• "Good value for the money has a nice cafe attached where you can get food (very responsibly priced)."
• "They serve hot simple food, not fancy but .... reasonable price."

Cons:

• "No wifi, food was rotten and bad and to enter was expensive and you could only stay for 2 hours and the game mat thing was always behind when people tapped on it and lagged."
• "It's very loud and the food & drinks service could do with improvement."
• "Also it took them 25 minutes for a portion of chips to arrive which I thought was unprofessional."
• "My daughter had food poisoning there. And even I felt a bit unwell after staying there and eating food."
• "The snacks were not that great and most of it was left untouched by kids."
• "Improvement on food pricing could be better."
• "Really good place for kids but to be honest only downfall is the wait time on a Saturday you're literally standing for 30-40 minutes before you can get in they can’t accommodate people as it’s really small won’t be coming here again also prices for food and kids drinks are expensive."