Printerinks.com Reviews Summary

Customer Service

Pros:

• "Excellent customer service. Special thanks to John, John and Vicky in the UK and Luiza and Suki in Romania."
• "What a refreshing change it is to experience really top class personal service."
• "Stefan has been professional, polite and provides an excellent customer service."
• "I spoke to Laurentiu who dealt with my request very professionally."
• "Suki, who took great care to understand the problem and resolve it for me."
• "In contacting Printerinks I dealt with Veronica, who was very helpful and solved the problem."
• "I am enormously impressed with Stefan from Printerinks customer services. Stefan was extremely courteous and professional throughout the time spent with me on Chatline."

Cons:

• "A team manager John McManus is more concerned with Google Reviews of PrinterInks rather than resolving the matters."
• "For your sanity AVOID THIS COMPANY."
• "DO NOT USE THIS BUSINESS."
• "Awful, awful company. YOU HAVE BEEN WARNED!"
• "Do not buy from this company!!!!!!! Their customer service is appalling."
• "They don't respond to emails, nor to phone-calls and you wait 2 hrs for webchat."
• "Customer service is unbelievably bad, they told me I would have to wait up to 3 days to get a status update from their suppliers."

Delivery and Shipping

Pros:

• "I have purchased my Inks and paper from Printerinks for a number of years and always found their service very efficient."
• "This was my first dealing with Printerinks, and I found them very efficient and prompt in delivering my initial order."
• "I ordered 3 cartridges taking up the Buy 2, Get 1 Free offer on Monday afternoon. Phoned home from Head Office lunchtime Tuesday, they'd already arrived!"
• "Easy to navigate site, easy to order and extremely speedy delivery service."
• "Every order I have made has been quickly dispatched and generally received by me within 3 days."
• "Great service, ink orders invariably delivered within one day."
• "The new cartridges arrived the very next day by 'signed for' postal delivery."

Cons:

• "So was told by an employee they will start the refund process up to 7 working days. 12 days later no refund."
• "Meant to be 2-3 day delivery Which took weeks only to find out their supplier was out of stock."
• "Ordered ink cartridge 5 days ago and the website said in stock and we were promised delivery within 2/3 days."
• "Item not received now for 3 weeks. I've sat on the phone for 40 mins, no answer and opened a 'live' chat and no response seems like a scam to me."
• "Placed an order on the 17th of May and paid £14.99 for express shipping. Today it's the 3rd of June and my order has not arrived."
• "I ordered one SKU for 4 toners, which only 3 arrived 19 days after ordering it."
• "Unfortunately had a very bad experience, ordered my toner on the 24th of June 1st class delivery, it is now the 8th of July and I have still not received anything."

Product Quality

Pros:

• "I always use Printerinks for my supplies as they are so prompt in delivery."
• "Printerinks, always fast, always excellent quality and if you have a problem no quibbles, it just gets sorted."
• "Their cartridges for my Epsom printer are wonderful and so much cheaper than I was paying elsewhere."
• "You can not tell the difference between these and the genuine inks."
• "The quality of their own brand ink is superb."
• "There are frequent discounts and prices are very reasonable for what is a good quality product."
• "Used Printer Inks for many years, always delivered on time and with care."

Cons:

• "Please Please do not buy from this company I bought diy refill kits that certainly do not work and are complete rubbish."
• "Very poor service you are duped into thinking your getting real ink cartridges, but you get sent some rubbish look alikes."
• "The ink they provided broke our printer."
• "Ordered 3 X Compatible Black Epson T1291. They don't work, OEM ones are still working fine."
• "I was sent a poor quality colour cartridge that didn’t have any red ink."
• "Printer ink was poor quality and the free replacement was even worse."
• "Ordered and received 'Canon compatible' inks with disastrous results."