Pizza Express Reviews Summary

Service

Pros:

• "The team at pizza express are dealing with this and have been very informative and helpful and understanding."
• "The staff were present and alert."
• "The service was 5 stars."
• "I'm giving out five stars, because of the excellent work and professionalism of your employees, specially Rudina."
• "Overall, had a great experience and would definitely recommend to my friends."
• "The staff were lovely."
• "Both waiters are a credit to your company!"

Cons:

• "Food was awful tasting, staff took so long to come over and offer us the bill, and I felt the general cleanliness could have been better."
• "Very disappointed by our recent experience. Our 3 year old has a dairy intolerance so we took food from the food court as there is nothing on the menu in pizza express that we would eat."
• "Well foods served before drinks and have to ask for drinks. They didn't serve us half sides and when asked for it just apologize its not anymore so have to take something else."
• "The waiters were too busy taking care only of tables reserved for 10 to 15 people."
• "Our service was poor, I understand it was busy but the waiter didn't show any sign of life the whole visit."
• "Very disorganised. Best thing about this restaurant is the food and location. The service however is abysmal."
• "Felt like the restaurant was being run by amateurs. Perhaps the staff need training or to consider changing professions altogether if they can’t handle a standard busy lunch service in a typically busy shopping centre."

Food Quality

Pros:

• "The other food was good but the wait was long."
• "For my main I ordered the Cannoli which was excellent! Loved every little bite."
• "Hot chocolate was lush! Full to the top with a generous amount of whipped cream just how we like it, so thank you."
• "The food was tasty, served quick, good quality."
• "The food was delicious, and the presentation was impeccable."
• "The food was excellent. One of the best pizzas I’ve ever eaten."
• "The pizzas and dessert were delicious."

Cons:

• "This was a really bad pizza, paper thin! If I would have wanted a cheese poppadom, I would have gone to an Indian. This is not how pizza is supposed to be."
• "The Bolognese we had was cold and burnt at the same time."
• "By far the worst place I have ever been to. Where do I start: -£50 order not even worth 5p - the padana pizza was disgusting, dry (no tomato purée) and had branston pickled onion instead of the caramelised onion promised."
• "Our pizza came with no cheese."
• "The most horrible pizza that I ever had in my life."
• "Our pizzas had barely any toppings. We also ordered halloumi bites which were tiny. Definitely not worth the money 😤"
• "The worst quality of food I've ever experienced. This branch of Pizza Express is not representative of the usual greatness the brand offers."

Atmosphere

Pros:

• "And there was a lovely atmosphere."
• "It's always such a nice experience when we come here. You may have to queue to get in depending on the day but once you're there it's a lovely atmosphere, staff are friendly, efficient and attentive."
• "Warm welcome, seated on desired table."
• "The service was great and the experience was pleasant."
• "The ambience was awesome."
• "Great service, great food, great location. 5/5."
• "Great place with nice vibes,, the food was great and quickly served with high quality.."

Cons:

• "Customer service is probably the worst I've ever experienced in a restaurant."
• "Sat next to a really filthy wall that put me off going back."
• "Restaurant is not laid out the best meaning people constantly walking by."
• "It can get really busy and loud here with the service and especially the food suffering because of it."
• "Children throwing themselves into the glass and screaming is not."
• "Just stopped here for a drink while shopping. Sadly, the service is unwelcoming and not at all friendly."
• "To be honest it was just a bit too crowded and loud which made it quite unpleasant."

Value

Pros:

• "Good place to eat. Prices can be a little high though."
• "Got to use my student discount as well which was really good and turned out to be a good deal."
• "If you have the pizza express app you can get a free side with every meal."
• "Had the app so got my dough balls for free."
• "Great food and service off-peak."
• "We had a voucher for a free side (on the app)."
• "Nice place to eat gluten free pizza."

Cons:

• "Expensive meal for what you get."
• "Good food but a bit expensive and not all the staff were helpful, one waitress was lovely but the person assigning the tables was not polite at all and even refused to give us the table we wanted after telling us to choose any table!"
• "Food is expensive and small portioned."
• "For the price, it's just not worth it. Lacking in flavor."
• "I think the menu is a tiny bit expensive."
• "Honestly I knew now why pizza express branches most of the time now are empty from customers, because it’s so expensive..."
• "No wonder the woman next to me had a Louis Vuitton handbag and a Burberry coat. That's the kind of money you need to have to eat here and actually walk away full."

Management

Pros:

• "I would like to personally state that Christie, is an amazing asset to this branch! She knows her stuff, recommends incredible and tasty dishes and makes every moment more special each time we come and visit!!!"
• "The manager and waitress Anna were very welcoming."
• "We hosted a party for my Son's 16th with a large group of friends, Andrea was an absolute superstar!"
• "Anna was absolutely amazing! She waited on me throughout my stay, made sure I had everything I need and she visited my table frequently."
• "The staff was incredibly friendly and attentive."
• "The waiter was so understanding and my brother ended up making his own pizza!!"
• "I would like to say that I have enjoyed all my experiences at this particular branch and must say that all the staff that I have encountered have made me feel so welcome!"

Cons:

• "The manager was very rude and had no respect."
• "That manager should not be managing a restaurant. Despicable"
• "Pizza Express in Westfield Sheppard Bush needs severe help or a change of management."
• "The service is appalling! The lady who took us our seats set up for 2 instead of 3 and just walked off!!"
• "When we tried to complain, he came to our table with attitude and spoke to us disrespectfully."
• "After telling the manager at the end of our meal, only received abuse even after stating we didn't need any money off."
• "DISCRIMINATION! Myself and two other people were discriminated for being black and young ordering food."