Phoenix Palace Reviews Summary

Food Quality

Pros:

• "The food was good and the staff was lovely."
• "Food-wise, I picked mid-range banquet menu, it turns out amazing and exceeded my expectations."
• "The food is great, quick service and all for a decent price."
• "Food is always delicious & consistent in taste."
• "Food was delicious and authentic, better than many of its peers in my opinion."
• "The food here is excellent. Pretty good selection of dim sum, but the main courses are the stars of the show."
• "The food was fantastic, everything were super clean, the toilets, the tables. wonderful atmosphere."

Cons:

• "Their dim sum is not special and they seem to play with your bill."
• "When the dumplings arrived they were frozen from inside."
• "The crab meat e fu mee was disappointing though."
• "Again we were disappointed As we did not enjoy this garlic prawn dish at all, it had no flavour apart from garlic - it was very bland."
• "Everything we ordered a few Sundays ago was tasteless: the Peking duck, hot and sour soup, chicken in black bean sauce."
• "The food in Phoenix Palace was one of the worst I have tried in London in the past 10 years."
• "The most disappointing was the roasted duck that was served with a thick layer of fat."

Service

Pros:

• "The staff did notice I was waiting a very unusual amount of time and checked on the food for me."
• "Great attentive service which can also be difficult to find in some of the more well known establishments."
• "Service was impeccable."
• "The service was great and food came out at a good speed."
• "The staff were all welcoming, warm, friendly and accommodating. Could not be faulted."
• "Service was good especially Vivian who made me feel very welcome as I was dining alone."
• "Service was excellent. They were constantly changing the plates after every use."

Cons:

• "Extremely poor service throughout the night."
• "Came to enquiry about wedding banquet... Extremely bad customer service."
• "They didn’t have my reservation even though I made it online."
• "Getting attention of the waiters was also not easy."
• "Staff seemed busy and not very attentive."
• "Staff service was bad."
• "The women serving us were not polite nor where they helpful."

Atmosphere

Pros:

• "Love this place! Great atmosphere, great service and delicious food."
• "has very nice atmosphere"
• "The main dining hall is quite dark without any windows but otherwise good decoration and good atmosphere."
• "The decor, atmosphere, staff and food were superb."
• "Very traditional Chinese restaurant with quite good standard of dim sum."
• "The decorations of the place takes you to somewhere in China."
• "This place is fantastic for authentic tasting Chinese food in the heart of Central London."

Cons:

• "Incredibly STRESSFUL dining environment. Children are screaming, crying and running around everywhere."
• "Dirty plates were not cleared for hours and were just left in front of us."
• "Surroundings ok but loud and somewhat squished."
• "The (un) welcome on arrival has meant the 4* review. The man that greeted me at the door was an absolute misery."
• "Came here for dim sum as happened to be in the area, was hugely disappointed. None of the dim sum we ordered was good, and they are obviously the ready made frozen variety which they have heated up for you."
• "Incredibly STRESSFUL dining environment. Children are screaming, crying and running around everywhere."
• "Place is quite empty. Seems to be struggling."

Value

Pros:

• "Pricing was ok as we ordered far too much, had a beer each and it was around £55 each including service."
• "Prices are reasonable."
• "The food is good but a bit pricey but I am happy to pay for the food."
• "Rounded out to be 20 pounds per person."
• "After all that, I was really dreading the bill but it only came to £46, including service, for the two."
• "My favourite restau in London for dim sum. And at a sensible price too."
• "It can be a little on the expensive side but it is well worth it."