Asda York Superstore Reviews Summary

Customer Service

Pros:

• "The staff are always happy to help and the tags that say what is in the aisles is a brilliant addition."
• "The staff are very friendly and helpful and polite and some of them will bend over backwards to help you."
• "At the checkout the lady who served us was warm & friendly."
• "Recently started using the scan and go service and had great fun while saving time."
• "Cashier at checkout is friendly and helpful!!"
• "Amazing customer service ..really appreciate the service of customer care person who was there on 22/07/2023 around 8 PM."
• "Staff throughout the store are always friendly and helpful and welcoming."

Cons:

• "We’re in the middle of a pandemic, I have never felt so un-safe shopping."
• "Had a horrible experience when being served by an older female cashier."
• "The home shoppers were absolutely rude pulling out in front of us and then blocking the aisles."
• "The supermarket is good but the service attitude of the staff needs to be improved, especially the old lady at the manual cashier."
• "The tone she used was disgusting and unnecessary."
• "Most staff very pleasant and helpful at a difficult time apart from slim female staff on bakery who was exceptionally rude and arrogant."
• "Her words were racist and she was not willing to listen to the objective statements of the guests."

Shopping Experience

Pros:

• "2m distancing stickers still on floor: perfect!"
• "You really can taste the difference in the freshness of the fruit and vegetables."
• "Great value for money for our holiday accommodation."
• "A 24 hour ASDA? Say no more this gets 5 stars."
• "Great supermarket. Great buys. Great service."
• "Fantastic store. Lots of choice and good quality products. Clean shop floor and well presented. Love the clothing section upstairs and the lift is brilliant for parents with pushchairs and wheelchair users. Very accessible with wide aisles. Great cafe and excellent customer service."
• "We use the delivery service and can always get a slot and is always on time, staff are happy and pleasant."

Cons:

• "I could not find any trousers or jeans in my size."
• "Then to add to the inconvenience you've been charged 45 pounds for the items missing and have to wait for the amount to be refunded in 3 -5 working days."
• "Don't enjoy going shopping at the best of times. I hate it even more when I've got to checkout my own stuff, and especially at a machine that kept telling me to check the bagging area."
• "i’m getting fed up of items being constantly out of stock every week at Asda monks cross."
• "I went to this store to visit George clothing on the first floor. The selection was dreadful and the quality poor."
• "The bakery staff left early and failed to put a sign on the picture cake machine."
• "Another Daft Idea implemented at Asda Monks Cross Visit Yesterday 15/4/23 we weekly shop here, this week i noticed they have added doors to all the fridge aisles…."

Product Availability

Pros:

• "You’ll always find what you need here, from groceries to clothing."
• "It’s a full flag Asda super stores with upper floors for clothings, home center have good choices and supermarket area is well stocked!"
• "Great place to go to get pretty much what you need, there are 2 floors."
• "Large Asda, has almost anything you could want from a supermarket."
• "This Asda houses a pharmacy, opticians and George clothing and of course a huge selection of every day grocery products etc."
• "Extensive range of products and polite staff."
• "Friendly staff and a big open store to browse at leisure here."

Cons:

• "They don't seem like they can pick anything we want on our list, but the items are right there in store on the shelf when we have to go in."
• "This is getting stupid especially since its everytime we order stuff."
• "I think they need to get better pickers or get them trained up again because it seems like they don't know what food items people need."
• "Don't usually shop at Asda but in York and short of time we gave it a go, I find it astonishing the amount of veg wrapped in plastic."
• "A bit hit and miss on stock levels over last couple of months."
• "On my recent visits there have been so many things out of stock."
• "Entire sections of fruit and veg empty."