Evolution Money - Secured Loans Reviews Summary

Professionalism and Customer Service

Pros:

• "I am pleased to say that, the team is professional, responsive, they really want to make thing happen."
• "They provide you with the best advice."
• "Evolution Money staff and Advisors were very easy to understand and they carefully dutifully explained the loan requirements process and helped all the way by ensuring that proper documentation was provided."
• "Brilliant team and I’d like to thank everyone involved in my case really helpful and always going above and beyond a few names were, paddy, Donna, tony, and Lucy and Kirsty all excellent customer service skills and very friendly thank you all!"
• "I cannot rate this company highly enough. There was a small issue when processing my loan to do with my title deeds, but the staff at Evolution Money were so patient with me and supported me through every single step."
• "Professional approach, good customer service, the process was relatively straightforward, but some questions were very detailed and sometimes it feels like an inquisition but maybe this is how they have to work."
• "I found Evolution Money a fantastic way to move forward with my business."
• "Very good service from start to finish."
• "From start to finish the staff were very helpful and friendly, especially nosheen."
• "You can always get in contact with them and always helpful good stuff."
• "Staff were very friendly and professional explained everything step by step."
• "Spoke with Joe and Paul. Very helpful."
• "Very efficient process. Communication was good and nice people to deal with."

Cons:

• "The only point I would raise is the actual amount of information they needed from us; I understand they needed to ensure all the numbers added up and balanced, however, I felt it was a tad exhausting, especially when at the latter stages and the two-way communication stopped and I had to chase them up to get an understanding of where we were at!"
• "Then late morning on 31/12/18 I got a call advising they were closing half day and needed to take payment."
• "Disgusting behaviour from these. He became really rude and eventually refused me the loan because apparently they don’t lend to British forces personnel."

Communication and Updates

Pros:

• "I had a very smooth journey with Evolution Money when processing my mortgage. Very quick to answer queries and to respond to any inquiries I had."
• "We spoke to multiple agencies for quotes. Most had a long timeframe for completion and were a nightmare to communicate with. Evolution were totally different and if I had a question it was simple to ring and speak to someone directly."

Cons:

• "A good experience with constant updates. Only downside was that I spoke to 4 different people over the course of my application."

Interest Rates and Financial Terms

Pros:

• "Just an easy company to deal with. This is my third time and they make it so simple. They are very helpful and sincere. They are upfront about their charges too. None of this 'hidden' business that so many companies drop on you."

Cons:

• "The APR is quite high."
• "Having borrowed from Evolution Money over four years ago, I can stress in a humble manner, a personal experience: having made monthly payments, without any default, I was in a position to pay off my loan, very recently. I originally borrowed 10,000 pounds, and on asking for full 'early' settlement, I still owed 10,000 pounds, this after, well over 4 years of regular monthly payments."
• "I don't recommend this company at all. They lead you up the garden path. Their interest rates are really high."

Recommendation and Overall Experience

Pros:

• "I would highly recommend using or at least talking to evolution money when taking out a loan."
• "Fantastic company to deal with, made everything so easy and simple."
• "I wholeheartedly recommend Evolution Money."

Cons:

• "I don't recommend this company at all. They lead you up the garden path. Their interest rates are really high. We will never trust this company again. Customer service was poor."