Vue Cinema Manchester - Printworks Reviews Summary

Customer Service

Pros:

• "Friendly staff from the moment you enter and a spotless screen."
• "Brilliant, friendly staff, place is always clean, & staff & security are always ontop of well security, so always feel safe while in there."
• "The lady was so lovely! Customer Service, was very much appreciated!"
• "Excellent cinema, great comfort and amazing humane team!"
• "The ticket sales team were lovely, stating we could sit wherever as the film wasn't overly booked. The cleaning team were kind enough to take everything off us at the end of the film too, really nice group of staff."
• "The staff at Vue are friendly and efficient."
• "Staff were lovely, helped me when I went into my screen."

Cons:

• "Will not be using again 0*."
• "A different server tells us he's 'not sure if this tills open anymore.'"
• "The person who served us seemed like fed up and 'I hate my life and I hate people'."
• "Staff were very miserable not one I seen smiling or going above and beyond for anyone let down."
• "The member of staff who was checking tickets did not demonstrate good interpersonal skills and was very passive towards us."
• "Also not being here before was unsure where to go etc. Staff vague and not hugely helpful."
• "The serving staff so rude and not at all helpful, then a person showing us to our seats said if you move seats I will throw you out for reasons only known to herself."

Seating Comfort

Pros:

• "The reclining seats in every room bar the IMAX screen are amazing, and justify the slight price creep of late."
• "Seats are ok and the armrests lift up so you can snuggle up to your other half."
• "The admission price for a standard recliner seat is 7.99 on line, and as they are very comfortable, it well worth the price."
• "Seats are very comfy and the cinema was very clean."
• "They have fitted comfy recliner seats now, plenty of space between rows, no more having your chair kicked."
• "The seats were excellent, super comfortable and with individual trays, it's a small addition but my wife and I greatly appreciated it."
• "Seats are super comfy with the recline, little tables with cup holders and spacious."

Cons:

• "We paid extra for vip seats, was very disappointed that they were dirty and they weren’t comfortable either."
• "The IMAX 70mm or whatever it is totally is not worth it. You are practically licking the screen, would need to be 60ft away from it for a good viewing."
• "Awful. I sat in a seat at the far end of Screen 15 on B11, and the seat does not even face the screen! It just faces a black wall."
• "Compared to every other Vue I've been to, the seats were miniscule and uncomfortable."
• "The seating in scene bar is tired and needs replacing - the 'leather' is coming off."
• "The reclining seats are not the most comfortable."
• "The seats were awful, really uncomfortable and hard."

Cleanliness

Pros:

• "Friendly staff from the moment you enter and a spotless screen."
• "VUE have made a good job on it’s last fit out, the place was nice and clean."
• "Despite its popularity and being consistently fully booked, the venue maintains cleanliness and boasts friendly staff."
• "Seats in the screening room where all the recliner styles. Clean and well maintained from what I could see."
• "Plus, the theater is spotlessly clean, enhancing the overall enjoyment."
• "Toilets are plentiful, decent size and nice and clean."
• "Bathrooms are very clean which adds to the whole experience of going to the cinemas."

Cons:

• "Drink machines not working and disgusting toilets. I used to come here often but sadly I won’t be visiting this cinema anytime soon."
• "The central areas were dirty with litter on the stairs, we saw one of the first showings of the day, so you’d expect it clean after hours of being closed."
• "I got to the screen and found my seat, whilst walking down the row to my seat it became apparent that it hadn't been cleaned since the previous screening."
• "Looks like this place hasn’t been cleaned since Vue took over in 2017. It’s lifeless and just screams ‘we can’t be bothered with anything!’. Not exactly inviting in a prime city location."
• "Honestly the worst thing about this place is the hygiene. I don't think anyone ever cleans those toilets it's always disgusting."
• "You can smell the toilets from the end of the corridor, dirty with litter brushed into corner."
• "Hands down the worst Cinema I've ever been too. The food is so over priced... the floors are actually filthy, my feet are stuck to get flood below my feet."

Price Value

Pros:

• "Tickets still £5 at the moment on line with no booking fee."
• "Online ticket price for the movie we watched was excellent!"
• "Great variety of drinks and snacks at a reasonable value."
• "The price used to be £4.99 for standard seating, the price has been inflated to £7.99/ £9."
• "Prices have recently gone up but are still frankly good value."
• "Tickets are just £6(depending on the type of seats)."
• "Great cinema with huge screens and surround sound. Tickets were super cheap too - £6 for the new bond film!"

Cons:

• "Food/drinks are extortionate as in most cinema: £17 for a bottle of water, coke, one popcorn, one bag of Doritos - cost more than the two tickets."
• "Went to the kiosk for some drinks and snacks, £5.80 for a regular sized bucket of popcorn… You think that’s bad? How about £2.99 for a bottle of smart water!"
• "THEY’RE ONLY 70p AT TESCO!!!"
• "The tickets I find are a bit expensive but makes sense for the centre of Manchester and with inflation."
• "The food as expected is always too expensive."
• "The drinks in the machine (have to do it yourself, from a selection) are watered down so not really fizzy for the price you pay."
• "The tickets and food are admittedly a little pricey."