Pizza Hut Reviews Summary

Staff Service

Pros:

• "The manager was very friendly, very polite, absolutely professional."
• "The staff were very helpful and working really hard."
• "The lady that served us was genuine also and took the time to talk to us and showed an interest."
• "Staff very professional and pleasant."
• "The staff made us feel welcome and were well informed about allergies."
• "The staff were very attentive and friendly."
• "Service spot on especially the manager who is going around asking how everyone is with a smile, and is always there to help."

Cons:

• "The server wasn't very friendly and there was not enough staff in the restaurant to attend to all the customers."
• "Staff was not very polite nor helpful."
• "The waitress told me off for asking another waitress to add something to my order."
• "A dire experience with staff who didn't care less in a restaurant that felt like a graveyard."
• "Cramped conditions, extremely noisy, dirty conditions and unhelpful staff."
• "The staff are useless, manager is unhelpful and pedantic."
• "Staff were rude and lacked manners."

Food Quality

Pros:

• "The food was delicious, buffet menu was kept well topped up with hot fresh pizza."
• "Food is great."
• "The food was all really nice, well stocked and hot."
• "The food is prepared to a high standard."
• "The pizza looked great."
• "The pizza was absolutely tasty."
• "Good, prompt service with a very tasty, fresh pizza."

Cons:

• "The pizza was a cheesy bites but it was dripping with oil."
• "Pizza had hardly any topping on it and wasn't hot when served to table."
• "The pizza was atrocious, so greasy."
• "All the food tasted frozen to the point where I couldn't even finish my meal due to it tasting so bad."
• "Salad side had brown lettuce all the way through and the corn on the cob side for my son was inedible."
• "Probably the worst pizza we have ever eaten!"
• "The pizza taste old and the sauce was ming."

Restaurant Environment

Pros:

• "Pizza Hut is a great place to enjoy a casual meal and unwind."
• "It was like a trip down memory lane for me."
• "The restaurant looked clean and the toilet was clean as well."
• "Really cool... Going underground to eat pizza. Amazing."
• "Downstairs on the main street, nice little restaurant."
• "Overall I like this place as it's a dependable eatery with good quality food, from my experience."
• "Fantastic delicious pizzas we had a mixed half and half and really enjoyed it."

Cons:

• "My friend went to the toilet and found vomit all over the toilet."
• "This place is terrible."
• "Very cramped in the basement."
• "It's in a random location in a basement so no natural light and can feel a bit claustrophobic."
• "The restaurant is in need of the comprehensive re-fit."
• "The restaurant was tatty and the music was awful."
• "It's down stairs dark dismal in total it’s awful."