Address: R4, Lower Mall, Birmingham B2 4PA, United Kingdom
Phone: +441216433359
Rating: 3.7
based on 178 reviews.
Service
Pros:
"Elise always had a smile on her face, very helpful!"
"Greeted at the door by lyndon with a friendly smile who took us to our seats."
"It was a really good experience, our waiter Abigails took really good care of us, always giving us a smile!"
"our server was a sweetheart. She attended to us, checked on us frequently and made sure we were alright"
"We were served quickly and the food was very nice."
"The wait staff were really tentative and polite, they gave us space and time to make our order and made sure we were comfortable."
"The staff did a wonderful job in making sure we had enough of everything."
Cons:
"Very slow service but Elise always had a smile on her face, very helpful!"
"Incredibly poor service - the server clearly didn't understand their own menu."
"We were waiting for an order to be taken for half and hour and no body bothered... service very bad"
"Service is slow."
"The waiter was very unhelpful and quite rude and cocky."
"Service was asboutley disgusting the manger well she needs 're training distuged with the whole thing"
"Service is honestly terrible, avoid this place like the plague"
Food Quality
Pros:
"Pizza was nice."
"We were astounded by the menu, and food was fantastic."
"The pizza was delicious & there was lots of choice."
"I ordered a gluten free pizza for myself and was shocked at how nice it was!"
"Good pizza, good offer for the all you can eat."
"Food was tasty, used the buffet and the fresh pizza was regularly being provided."
"The cheesy bites pepperoni pizza was absolutely amazing."
Cons:
"Food was okay, pizza was very greasy not like when we get a takeaway from closer to home."
"The pizza was overcooked. And the fries were very greasy."
"First time ordering and the pizza was absolutely awful. Burnt, meat feast pizza, meat not distributed evenly, hardly any sauce and cheese topping so it was dry as a bone."
"The pizza was slightly undercooked and I can find tastier pizzas with a better consistency/texture of dough at cheap supermarket frozen sections."
"The pizza was tasteless! For the first time at Pizza Hut, I had to put a lot of the chilly powder on the pizza so it had any taste."
"Pizza quality absolutely horrendous. I've had better pizza from supermarkets."
"Worse than frozen pizza you can buy in any Supermarket."
Cleanliness
Pros:
"Salad bar was clean, everything was well stocked."
"Clean bathrooms."
"The calm vibe and comfortable seating also made for a pleasant dining experience."
"Quickly seated. Lovely waiter. Clean bathrooms."
"Salad bar was clean, everything was well stocked."
"Food is well priced and portion size is very fair."
"The customer service was brilliant as always. Staff always double check that we are happy with everything."
Cons:
"The toilets are disgusting not cleaned."
"We were given menus which were both sticky and filthy."
"Not only this but the knives, forks and salad bowls were filthy."
"Sticky u hygienic spoons on salad bar, dirty toilets avoided by their cleaning staff."
"The filthy menus were collected and put straight back where she got them (no sanitisation)."
"The Table app thing is confusing which meant one of us didn't get any food for a long time."
"Not a great experience, the place seemed very dirty and the dishes were old and dirty also."
Value
Pros:
"Good price at £16 each including drinks."
"Saved loads of money with 241 tastecard."
"Would definitely go again for the offer."
"Drinks are amazing (esp the strawberry pepsi max - the strawberry flavour is evident but not overpowering)."
"Always an enjoyable and affordable experience. Food is great and the buffet is the real treat here; cheap and a good variety of pizzas."
"Amazing food, ordering website allows pizza customisation to add and remove toppings!"
"Enjoyed the vegan pepperhoni, it's good to see there is a vegan options now."
Cons:
"Paid for an individual adult deal, my son had the kid equivalent. I paid £16 and he paid £5.99 for pretty much the same quantity of food."
"With that in mind, I must admit that the prices are astronomical for what you get."
"The Pizzas were not the best either, especially for the price"
"Been to this Pizza Hut multiple times had the buffet for me and the people I was with food was okay pizza didn’t taste that good tbh atmosphere was okay just so busy and full service was okay but the one that got me it was around £110 for 3 people that was a joke the food quality and service and what you get for it wasn’t worth that much felt like we’ve been ripped off being honest felt like it was worth £20 total for 3 people if I’m being honest."
"Pizza is okay but overpriced."
"The prices are slightly high for what you get so it’s definitely a treat once in a while."
"But should be more clean the tables, the buffet pizzas wasn't always full and all the tastes, also pasta was not ok."
Ordering System
Pros:
"The new ordering system whereby you scan a QR code on the table to open an App worked well."
"Order and payment is by phone."
"Orders no longer taken by a server, all through QR code."
Cons:
"minute I enter the restaurant I’m barked at told they do not accept cash"
"It is cashless, you have to order and pay through an app at your table."
"The order at your table via a qr code policy is ridiculous. Couldn’t get a signal and the wifi they offer doesn’t work and is insecure."
"However, the ordering system needs refining. When product is out of stock it doesn't say so. Still get charged for it."
"Terrible experience with paying on your phone."
"The measures in place at the moment dont allow for any level of customer service."
"Useless. Upon attendance was informed all ordering must be done online and payment online."