Frankie & Benny's Reviews Summary

Service

Pros:

• "From when i walked in all staff were amazing."
• "Our waiter today (table 2) was brilliant, he helped me decide on a healthy option and my son loved the beef lasagna."
• "Served by a lovely girl who was chatty and friendly! So sweet!"
• "5 stars to the young girl that served me, I believe her name was “ella”, black hair & tattoos."
• "Julia from Latvia was a wonderful hostess who gave us her best smiles and manners."
• "Had such a great evening at F&B, the staff was amazing and food was great! We got served by Ruby who was just so sweet n lovely!"
• "Fantastic service from Alex. We visited for my son's birthday and had a great time."

Cons:

• "Staff just walk by when you're waiting to order."
• "Really disappointing experience with my son. I had expected slow service on a Saturday lunchtime, but this was just painful."
• "Waited about 30 minutes last time for food. After paying and about to leave the waiter tells us he's sorry we waited so long but he lost our order and then said it happens."
• "The waitress that served me kept asking if I was sure that I wanted to see the allergy menu, insisting that it would take 10 minutes to get a manager."
• "The majority of staff were very uninviting, our server in particular really let us down."
• "The service was slow (it was a Saturday and crammed full of people as well as them doing take out orders)."
• "Waited 5 mins to be acknowledged and seated even though it wasn't busy for a Friday at 7pm."

Food Quality

Pros:

• "Food was gorgeous! Hot & tasty! It’s been by far the best meal at any Frankie & bennys I’ve ever had!"
• "The restaurant was clean, airy and bright."
• "Very good value (we had a two for one voucher for the main courses) and great food with no long waits."
• "The restaurant itself looked amazing."
• "I got the king prawn risotto and for desert the cheese cake, and I was surprised the risotto was rich and creamy, yet it wasn't too heavy."
• "Had a meal with my family and they wanted american so we decided to go to Frankie and Benny's. We had 2 for 1 offer and food was good with big portions."
• "The food was super tasty but the portions were huge."

Cons:

• "We was charged for thing we didn't received and after we spoke to the manage the best he could do was get it down to £80 although we only had starters and a few drinks... absolute joke."
• "Food is ok, but limited selection from the menu."
• "Chairs were extremely uncomfortable."
• "I've had some spaghetti cabonara for £12.90 and the portion was very small."
• "An absolute culinary disaster. I had chicken parmigiana. Got to the table in 2 minutes. Definitely pre-cooked and reheated."
• "The choice is great on the menu but the food was very overcooked."
• "Waited 30 minutes for our stuffed potatoe starter to arrive, when it did one side was slightly warm whilst the other was cold."

Value for Money

Pros:

• "First time at this Frankie & Benny's and it was good. Family friendly with lots of choice on the menus."
• "The food was great; Classic Cheese Burger & the Buffalo Chicken Fries / NY BBQ Chicken & Brisket Fries."
• "Really good place, and absolutely love all the vegan food. We never would've gone here until they started doing all the vegan food so they've done well!"
• "The prices were very reasonable and a family of three with drinks for £60 is very good."
• "Pizza was very good according to my wife and I had a chicken burger with sweet potato fries and it was excellent."
• "The gentleman that looked after us was so kind and polite, making sure we had everything we need."
• "We went for the evening 3 courses for £16.99 and were very happy with the quality and quantity of the meals."

Cons:

• "Prices were a bit on the high side £4.70 for a lemonade with lime? Thought that was taking the Micky."
• "Overall nice place to pop for food, but definitely pricey - £75 for 2 adults and 2 kids!"
• "The food was just disappointing where my chicken was burnt."
• "£50 for a pizza, pasta & 2 drinks I reckon its a bit overpriced."
• "The milkshake was nice, but the food was horrible I had meat balls with pasta and the meatballs was so hard and chewy."
• "Good food and drinks, love the vegan options and caters for all preferences, aware of allergies."
• "The food was average nothing special and to be honest over priced for what it was."

Atmosphere

Pros:

• "Environment was cozy and welcoming and staff were also nice."
• "Centrally located in Leicester and spacious."
• "The atmosphere is always friendly and warm."
• "The atmosphere is chilled and classy with a kind of American diner style."
• "In the toilets they have a lower sink for children which I thought was a lovely touch."
• "Our server, Angelika, gave us a brilliant service. She was quick and attentive, and it really made the evening perfect."
• "As soon as we arrived, they checked we didn't have any allergies and was shown straight to a table."

Cons:

• "Sorry we won't be rushing back."
• "Very disappointing visit."
• "The lady who eventually gave me the menu looked very bored, no smile, no greet."
• "Will not be going back."
• "I have never understood why ppl pay so much to eat here."
• "At no point during our meals did anyone come over and ask if everything was ok considering everything that had already happened you would expect someone to do so."
• "Staff were inattentive and were being dismissive towards each other."