Address: 209 Terminus Rd, Eastbourne, BN21 3DH, United Kingdom
Phone: +441323301400
Rating: 4.6
based on 126 reviews.
Service
Pros:
"First of all a huge thank you to Lorenzo and his family/team for a lovely service and very good food."
"The staff were all friendly great place worth a visit."
"Solo diner - some places will hide you in a corner, or treat you as an inconvenience; not here - the service was outstanding."
"The Manager checks on you continuously to make sure you are well cared for and fed well."
"Service is impeccable. Greeted like old friends. Very attentive."
"Staff are really attentive and friendly and I cannot wait to return."
"The staff were so friendly and attentive."
Cons:
"The waiter had an arrogant attitude and the wait time was too much in my opinion."
"I couldn’t believe that the person I spoken to just shrugged his shoulders when we said we were cancelling the booking as he showed no interest at all in accommodating us in some way."
"Rude treatment on Saturday evening by an unfriendly Italian who did not want to accommodate us."
"Lovely waitress downstairs was being shouted at by the manager, who was abusive and spoken to her in an extremely rude and aggressive way in front of everyone."
"The manager was unhelpful when we asked if the outside tables could be separated for a better dining experience."
"The owner aggressively screamed in my friend’s face, told her he will kick us all out of his restaurant."
"We asked waiter 3 times but nothing happened."
Food Quality
Pros:
"The food is was unbelievable delicious 😋."
"Amazing seafood dishes, one of the best dinners I've ever had in the UK. True Italian."
"The food is wonderful, always fresh and homemade."
"It was hands down the best homemade pasta I have ever eaten and the flavours in the rest of the dish were excellent."
"The food and plating was divine, no faults at all."
"The oysters were beautiful, and came with a vinegar sauce which was so nice. The Calamari was lovely."
"This is the best meal we’ve had in a very long time and possibly the best fish ever - the sea bream 'grilled to perfection'."
Cons:
"The starters were way expensive for what we had, 9 pounds for literally 5 small squid rings, and 7,8 pieces of octopus just hidden in between the salad."
"For me not the greatest meal I've had. Food was ok, everything a bit too rich, mutten cubes on skewers were tiny."
"Too many flavors with the fish, it’s too much going on in the plate."
"Only eat there if you want bad food and a bad experience."
"Both the octopus salad and the seafood pasta were quite disappointing."
"After waiting 40 minutes arrosticini come very salted and without chips..Chips arrived 5 minutes before leaving, very salted as well."
"Scandelous treatment. Disgraceful food."
Ambience
Pros:
"Great Italian, with an authentic service experience!"
"Authentic Italian charm! I would highly recommend."
"Lovely ambience."
"Very relaxed atmosphere. Dogs accepted."
"Nice ambiance, very clean restaurant and clean loos."
"A pleasant mix of modern rustic. Lighting is good but not overpowering."
"The place felt very romantic and cosy."
Cons:
"Mediocre is the word for experience!"
"There was a tv playing a movie in the background which was a little distracting."
"You'll get lots of road noise if you are sitting outside, but it's worth it for the sun."
"It's on a busy road (which lost it a star) but the weather was too good to sit inside."
"Terrible restaurant, probably the worst Italian we've ever eaten at."
"Very rude and disrespectful people."
"Avoid it at all costs."
Value
Pros:
"The food was magnificent, value for money and excellent service."
"Reasonable price and delicious foods."
"The food tasted good and the portions were generous so we had no space for dessert!"
"Reasonably priced."
"Excellent value for money, would have paid more as food is freshly made."
"A bit pricey but food is fairly tasty."
"The food is nice and in generous portion!"
Cons:
"The starters were way expensive for what we had, 9 pounds for literally 5 small squid rings, and 7,8 pieces of octopus just hidden in between the salad."
"Might seem pricy but you don’t need a starter or a pudding."
"I didn’t know that the little biscuit pack laid on the table next to the cutlery is £3 each….."
"Service awful, we were still waiting for our food 1 1/4 hours after ordering."
"We came with kids and we were waiting for our order for 2 hours!!!"
"This place clearly overbooks…AVOID."
"We asked waiter 3 times but nothing happened."
Accessibility
Pros:
"We ate outside amongst the pretty planted up outside area."
"Our meals were delicious, and, the seating area, outside, with all the flowers, is gorgeous."
"Also, there is a wonderful little wine bar downstairs, which we went on to after our meal."
"Had a fantastic evening in Nelly's, downstairs, live music, very tasty food."
"Comfortable atmosphere, kid-friendly."
"Great place for all the family, very friendly atmosphere and staff."
"Kids are welcomed and catered for, our children love it here."
Cons:
"The only concern is that the toilets are accessed through a door and you are faced with extremely steep steps which would be a problem with anyone with walking/breathing difficulties."
"The bad is that there was a noticeable absence of social distancing by the staff on the evening that I visited."
"Forgot to acknowledge my wife's birthday though in spite of reminder."
"The owner aggressively screamed in my friend’s face, told her he will kick us all out of his restaurant."
"They’ve been so rude specially the old guy!!!"
"Had a booking at this place. We got there on time, to which we got told to come back later and that they did not have any tables."