"The atmosphere is nice with good lighting and clean lines."
"Nice atmosphere and delicious food especially the firecracker prawn."
"The place is well decorated so the restaurante is quite beautiful and provide a welcoming vibe."
Cons:
"As it was busy, it was loud."
"The seating area next to the door is very cold due to people coming in and out and the door is faulty (does not close fully letting draft in)."
"Only gripes are that some tables are not accessible unless you squeeze your way between a pillar and another guest."
"The seating arrangements make you feel like a caged circus animal and the large windows surrounding the building add to feeling of being in a zoo."
"Bench seats don't do it for me, they make me feel like I am being rushed."
Service
Pros:
"The service is 10/10, the person that attended to us was just really helpful with the menu and patient to help figure out what we want."
"I always appreciate how seriously wagamama takes customers' allergy requirements, explaining their procedures and taking accountability."
"Staff are prompt they cleaned the tables very quickly to make sure that customers in the waiting area are seated ASAP."
"As for the staff they're amazing, friendly, professional, helpful at suggestions."
"The waiting staff were friendly and helpful and cheerful considering how busy they were."
"Service was outstanding!"
"The wait time was short and the waiting staff were very friendly."
Cons:
"We had a really disappointing experience at Wagamama. The guy Micro who works there was extremely rude to us."
"Food was fine as ever but, wow, the service was chaotic."
"No one approached me to ask what I wanted, staff were just standing around talking amongst themselves."
"It's such bad manners for the manager not to come and apologise is disgraceful."
"The service (especially after the meal) was very slow and we ended up waiting 30-40 minutes to get 'our' waiter's attention to get the bill."
"The service is poor. Queuing system is rubbish. An hour outside while tables were empty."
"Service on the other hand, appalling. The past two times we’ve been we were served by Joe, and both the times he was extremely obnoxious, not attentive at all."
Food Quality
Pros:
"Delicious food."
"Food was brilliant."
"Food - amazing! I can’t fault it."
"extremely delicious, very helpful staff. i love the food its too good."
"Food here is tasteful and savoury at reasonable prices."
"Food was up to usual wagamamas standard."
"Katsu curry was very tasty and they do offer a range of vegetarian and vegan dishes."
Cons:
"Today I ordered the same thing and couldn't eat it, I'm honestly not sure what they did to the ramen noodles but they were inedible."
"The taste of noodles were so bad... You can taste the soup base is not proper broth made from scratch, taste like the little pack of powder from instant noodle."
"When our food arrived my chicken yakatori was dry and over cooked my rice had been left out for way to long before serving it was dry and clumpy."
"Had the katsu curry which tasted just like a tesco curry ready meal."
"Katsu was BLAND, the rice was barely edible, I understand it’s supposed to be sticky rice, but a mushy weird flavourless mound?"
"Chicken tasted like it was overcooked."
"My partner and I found the flavour of the dishes disgusting...my noodles had a strong chemical taste."
Delivery Service
Pros:
"Ordered from Deliveroo and unfortunately they ran out of our chosen side. Had a lovely phone call to apologise and ask is another side would replace the one we ordered."
Cons:
"Placed an order through Deliveroo.. at 8pm. it's now 9.45pm and my food still hasn't arrived."