Burger King Reviews Summary

Food Quality

Pros:

• "Went here with my grandsons & we did enjoy the food."
• "Food is always hot and cooked to order so not as speedy as other well known burger places, but the food tastes better because of that."
• "Burger King has amazing food."
• "Piping hot food I love it like that and cooked properly I really enjoyed it and appreciate it thank you."
• "I have never had any complaints about the food itself; it is sometimes not as hot as I would like but the food is well prepared."
• "The burgers are the usually BK quality as are the fries - crispy and hot."
• "We ordered the beyond burgers and they were very nice."

Cons:

• "The fries were cold."
• "£9 for a meal to be given a shriveled burger in a bun, the smallest packet of cold chips."
• "Food turned up wrong or missing, massively over priced."
• "The chicken was dried out and the salad looked as though it had been chucked in at a distance."
• "Food appalling. Cold. Bread dry. Bad salad."
• "The food came out cold."
• "Once I received it the food was dry, tasteless and stale."

Cleanliness

Pros:

• "5 star hygiene and service usually very good."
• "Today it was very clean and nice."
• "They have baby change, disabled loos, looks clean and tidy."

Cons:

• "It's dirty in the restaurant. The toilets are a health hazard and had no soap and the drier didn't work."
• "No positive comments regarding cleanliness were found in the reviews."
• "Very dirty place. Male toilet leaking."
• "Tables and floors dirty. Only a few drinks choices available. Toilets and sinks dirty."
• "The place was dirty with food on the floor and stuck under tables, bins overflowing and the smell of the toilet was present in the dining area... absolutely disgusting."
• "Restaurant was dirty, toilets were flooded."
• "Overall cleanliness was terrible! Toilet’s were hardly useable they were absolutely disgusting."

Service

Pros:

• "2 staff members in particular deserve praise."
• "Staff seem friendly."
• "Great customer service by a lovely asian chappy, couldn't do enough to help myself and my son."
• "Their only saving grace was the young lady working - she was lovely."
• "To me the staff where very nice, pleasant and I enjoyed our brief conversation at the window..."
• "Also the shift manager Caitlin whom we observed dealing with Staff problems in a very professional manner 10/10 Burger king."
• "The young man serving was very polite helpful was serving main counter and drive through and even while getting some rude customers he still kept smiling and polite."

Cons:

• "Would not recommend this place till they sort it out. Close it down. Train or restaff."
• "Everytime ive been to this BK staff seem unexperienced."
• "Manager sat in the office doing nothing."
• "Staff uninterested and dismissive."
• "Most disappointing - two members of staff, both miserable and very curt, seemed totally disinterested in serving anyone."
• "Extremely poor service, the staff are too laid back and it takes forever to receive your food!!"
• "Rude staff, no customer service skills at all!!"