Nando's Leicester - Granby Street Reviews Summary

Food Quality

Pros:

• "They serve one of the best chicken I've ever tasted."
• "Their chicken is the best chicken I've ever tasted in my entire life..and you might not mind adding the peri peri sauce, it's the tastiest peri peri sauce you'd come across"
• "Good tasting food served quickly."
• "Excellent taste of food. Good portions."
• "Our food came reasonably quickly and was hot, well cooked and delicious!!"
• "The peri-peri chicken is delicious, with a good selection of sides."
• "The Food was delicious and arrived on time."

Cons:

• "I had the vegan wrap which was stone cold and was so full of lettuce and barely anything else."
• "Once food arrived it was lukewarm and then had to wait an extra 5 minutes after for any clean cutlery to even become available so was even colder."
• "Chicken was dry, we nearly choke eating it, I'm sure it wasn't fresh."
• "The wings seemed to be way too heavily charred, they were bitter and ruined."
• "Ate here a few times as i like Nando's, however this time it was a let down as the food was cold. And felt like a day old."
• "Chicken came out cold then I complained and they re made it but they rushed it."
• "The chicken was not fresh. It had been kept in storage for days and warmed up in a microven."

Service

Pros:

• "We was served by this lovely person, he walked up to us as we was waiting to order our food at the till, he was very helpful and his name was Dammy."
• "Really great atmosphere. Staff were helpful in making sure I could get my NHS discount."
• "Dylan made sure our experience was amazing. He gave 10/10 customer service and insured we had everything we needed."
• "Just wanted to leave a review as the supervisor on duty on Friday evening was so lovely and apologetic for our food being only slightly late."
• "Great reception...good food! Helpful staff when I wanted to buy a voucher for a present."
• "Dorota was very helpful and nothing was too much trouble for her."
• "Amazing customer Service from Latisha. Warm welcome, very helpful and polite."

Cons:

• "I went into store today and the manager herself named Ash was very rude."
• "Worst service and treatment compared to all Nandos I've been to so far."
• "AWFUL EXPERIENCE! ARGUMENTATIVE MANAGER AND A LIAR! STAFF LACKED CUSTOMER! NEVER RETURN TO THIS STORE AGAIN."
• "Incredibly slow service despite having used the app to order the food for 7.45pm."
• "Utter rubbish, very very slow service, no forks when asked for it the guy never brought it over had to ask other members of staff and wait about 10 minutes."
• "Very bad restaurant,never seen a restaurant that you have to stand up and then order your food at the counter..."
• "Very poor customer service. No one asked how the food was. Impossible to get a hold of a waiter."

Cleanliness

Pros:

• "Exceptionally tasty food, clean, organized."
• "Food was hot and the chips were crispy."
• "The whole Team were happy and engaged."

Cons:

• "Room dingy in places. Order wrong. Glasses all stained in bottom with coke."
• "It felt like I was sitting in filth eating my dinner. I felt sick."
• "The floor was dirty sticking to the bottom of our shoes and food and serviettes everywhere."
• "I am disabled and the disabled toilet was disgusting with dirty water all over the floor and the sink overflowing."
• "The 'hand washing' sink could have done with a good clean #Filthy but the bathroom was ok."
• "While eating a hair was on chicken. Absolutely disgusting."
• "Very poor service. This was my first visit. Place was dirty."

Ambiance

Pros:

• "A great spot for a casual meal."
• "Really enjoyed the sunset burger, chicken was good aswell."
• "The restaurant had a casual and comfortable ambiance, which was nice for a relaxed meal."
• "We went for lunch here and had an awesome meal platter of nandos. The ambience is great and so is the interior decorations."
• "However there is a real buzz about the place and the atmosphere is fantastic."
• "Lightning fast service, staff was really friendly and helpful. Atmosphere was great, music was fantastic."
• "The ambiance was great."

Cons:

• "Music can be a bit too loud at times (add in families with children and it can be a bit overwhelming noise-wise)."
• "Wait was too long, atmosphere was chaotic... the whole experience felt seedy."
• "Some nandos have limited space and you are piled on top of each other which is uncomfortable."