Nando's Leicester - Highcross Reviews Summary

Food Quality

Pros:

• "Excellent food as usual very nice spicy flavours."
• "The menu offered a fantastic variety of flame-grilled chicken options, each prepared with a perfect blend of spices and flavors."
• "The medium sauce was delicious, too."
• "Had the half chicken and it was succulent and sides went well."
• "Food was so nice."
• "The food options are varied, it came very quickly and was cooked to my satisfaction. It was full of flavour and the sharer option was great value."
• "The food was unbelievably excellent."

Cons:

• "Unfortunately food (chicken thighs) tasted old as if it were cooked a lot earlier that day."
• "The chicken is tender yet it lacks the essential flavour."
• "Chicken was less then average, could have been way better."
• "The chicken didn't have the charred look or taste associated with Nando's."
• "Chicken was over cooked and dry. Crispy skin was soggy."
• "We order chicken took 40 m...chicken was totally dry...no taste."
• "The four boneless chicken thighs, were only the front part of the thigh and not the other parts of meat, which I found this not value for money."

Service

Pros:

• "Friendly staff in general, clean restaurant."
• "Staff are friendly and always appear busy."
• "Service is normally fairly quick and the staff are always lovely."
• "The team are always friendly, polite and the restaurant is always clean."
• "Absolutely professional approach by one of the managers. Really pleased."
• "The staff is very friendly, they ask if you need something and how was the food."
• "The staff were very friendly, and the food came out fast and well prepared."

Cons:

• "The manager was rude, ignored her concerns."
• "Terrible customer service. Staff walk past you 10 times and don't collect plates for half an hour after you've eaten."
• "Absolutely appalling. Had to ask 3 times before starters were brought out after half an hour. Then main courses arrived one hour and ten after ordering."
• "Staff were very unhelpful and unprofessional."
• "Utterly disgraceful, discriminatory and derogatory behaviour from the manager."
• "The service was very slow, staff were not very attentive."
• "Pathetic service; the managers are the laziest I’ve ever seen."

Value

Pros:

• "Great food and always comes out fast."
• "Descent price food with quite big portion."
• "The food was tasty as per usual, I can not fault that."
• "The serving size was huge."
• "Quality of food is very good, with a range on offer to suit all tastes."
• "The food was great."
• "Great service, prices for food and drink, food and drink in general."

Cons:

• "my only gripe is it was 40 quid for 2 meals! Its pretty basic stuff with a handful of chips."
• "£30 for two pieces of chicken with sauces burn your mouth is too much!"
• "For the quality of food served and portion sizes, I do feel it’s over priced compared to other spots I’ve dined of similar calibre."
• "The portion sizes were a lot smaller than they are in other branches I’ve been to."
• "Also the fries are overpriced."
• "Portions are not bad for a price but are far from good value for money."
• "Prices have gone up however post covid restrictions, likely in part due to inflation."