Third Space Soho Reviews Summary

Cleanliness and Amenities

Pros:

• "Changing room is always clean and the staff are so attentive."
• "The entire place is spotlessly clean."
• "The gym and studios, as well as changing rooms are kept so clean and tidy which I am very impressed with."
• "Special shout-out to the house-keeping team who keep the changing room / rest of the gym spotless!"
• "All areas of the club are always clean and hygienic."
• "The common and changing areas are kept spotlessly clean."
• "The place is being meticulously cleaned."

Cons:

• "Toilets are somewhat clean but most times dirty pots!"
• "Things are a bit down at heel, rust in the sauna, mould in the mastic, cracks in the pleather."

Staff and Customer Service

Pros:

• "The staff is very welcoming and friendly, and the whole building it’s very clean."
• "The staff are so friendly! As soon as you get in and leave the place, you get greeted with a big smile and hello/bye from reception!"
• "The reception team especially Maria and Philippe have been amazing."
• "They are incredibly welcoming, helpful, and attentive to every client's needs, making everyone feel at home."
• "The staff always deliver excellent customer service going above and beyond to meet member requirements."
• "The staff on the front desk always greet you with a smile and say goodbye."
• "The staff are extremely friendly and always have a smile on their faces."

Cons:

• "The staff shuts steam and sauna half hour before the gym shuts and then harasses you to get out so they can clean when clearly they could be finishing other bits."
• "One of the worst customer service experiences I've ever had. Conflicting information about rates and terms and conditions."
• "I was accused of ‘PTing’ a friend by a rude PT when I was showing them how to do a lift."

Facilities and Equipment

Pros:

• "The gym boasts exceptional facilities and offers various lifting platforms."
• "Classes, gym and pool never too busy to have a great workout!"
• "The gym is beautifully designed, always clean and there’s plenty of space and equipment to use."
• "The facilities are impressive, super clean and provide access to every kind of training possible."
• "The floor and weightlifting equipment is fantastic."
• "Their facilities are top notch and all the equipment is state of the art."
• "Literally has every single piece of equipment one could ever wish for. Immaculate space and design."

Cons:

• "This is a premium gym, yet the space is relatively small."
• "The workout experience in Third Space Soho is not worth the premium price you pay."
• "Very disorganised gym. Looks as though they crammed as much stuff into the space as possible without much thought."
• "They only have 1 stairmaster in the whole of the gym which is shocking."

Value for Money

Pros:

• "Worth every penny and would highly recommend for anyone looking to join not just a gym but a feel good club!"
• "The membership is pricey but the quality of service really helps to see it as an investment in yourself with very high returns."
• "It is expensive for sure but you get so much worth for your money."
• "This is the most I have ever paid for a gym, I'm self employed but I'm so glad I made the investment."

Cons:

• "Why charge £240 pcm when you're not even open for long enough hours."
• "Good Gym but not worth the money, the reception staff is amazing and friendly."
• "Not worth the amount of money membership is."
• "But for the everyday person there's better choices out there for half the price."