Fitness First Reviews Summary

Staff and Service

Pros:

• "Friendly staff members and other gym members are generally clean/tidy with the equipment."
• "Staff very pleasant and polite, even offered to train with me."
• "The staff are v nice & helpful."
• "Staff present and accommodating."
• "All the staff here are really friendly, especially one guy called Connor, who was really welcoming on my first day here."
• "Great people, always helpful and it’s great to interact with them."
• "The staff is friendly and very helpful!"

Cons:

• "The members of staff don’t communicate anything and ignore you if you try to complain."
• "Management and staff are extremely arrogant and rude."
• "Called customer service to remedy this and nothing has changed."
• "Maybe management need to train their receptionists in how to deal with potential new members."
• "I was met by two rude members of staff (Suzi and Louis) who told me that I had to book my visit before arriving."
• "Her demeanour was rude and she even lied about leaving a voice message on my friend's phone the day prior that was never received."
• "The staff there they are all liars and scammers."

Facilities and Equipment

Pros:

• "Facility is very good, variety of equipment and enough space to exercise comfortably."
• "Great space for free weights and circuits."
• "The gym also has a big weights area and is really clean."
• "Everything is perfectly in balance, friendly staff and cutting edge gym equipment."
• "The facilities are excellent and the staff are really welcoming."
• "The facility is a massive upgrade from the past and you never feel to be in a corporate sanitised cold white walls gym."
• "The new equipment, running track and swimming pool is a huge positive to the gym and provides a variety of different options for workouts."

Cons:

• "Although the gym is good, I found it with very few devices."
• "Some of the bikes for the spin class need repairing as they miss the straps or have a faulty seat locks which make them unsafe to use."
• "Decent facilities, but missing a few key machines and equipment (abduction machine) and quite a strange layout."
• "Noisy gym with small and limited pool area."
• "This gym has had renovations but not for the better, it doesn't feel like it's making the best use of its space and the sauna never gets warm enough because of a basic design flaw."
• "There aren't many machines that would be great to have like a seated back row machine, or chest fly."
• "Lacks some equipment as follows: No calves machine, no biceps curl machine, no incline bench press, no hammer strength machine, no abs machine at all."

Hygiene and Maintenance

Pros:

• "Club is cleaner than ever, team are obviously happy to be back, and it feels safe."
• "Love the swimming pool, sauna, steam room and the clean showers."
• "The gym is absolutely outstanding and clean."
• "The place was spotless."
• "Facilities are always clean and left in immaculate condition."
• "The changing rooms are very clean!"
• "Changing rooms are always clean."

Cons:

• "Very poor hygienic conditions in the showers (mold), spa and pool area."
• "The showers are also not private at all and almost transparent."
• "The lady's changing room is messier and the dirty towels are always overflowing the place to leave them."
• "Toilets always dirty, no actual dust cleaning over the lockers and walls full of it, locker room always has water all over the floor."
• "Somethings always broken (sauna or steam)."
• "The ladies shower is in a desperate needs for some maintenance."
• "Some showers don’t have hot water."

Customer Service and Management

Pros:

• "Thank you Akin for the best customer service and kindness."
• "Customer Service is amazing and the staffs are so polite."
• "The man at the counter was really helpful and friendly."
• "Staff are nice, club offers a good range of group exercise classes and very clean."
• "The friendliest bunch of people I've ever met! Knowledgeable, approachable and always willing to help."

Cons:

• "Don't fall for any such promises and make sure you read the terms and conditions carefully - the sales people - even the manager will lie to you about the conditions of your membership just to sign you up."
• "I have emailed customer service and still no reply."
• "I sent an email a few weeks ago and I have not had a response yet."
• "My friend and I have emailed a few times now and have not had a response."
• "Cancellation is NOT EASY and customer service is piss poor."
• "The reception staff on the other hand, are there just to hand towels out and act as cashier, if you need anything beyond that there's nobody to assist you."
• "Unfortunately had a very racist experience at this gym."