Lookers Volvo Stockport Reviews Summary

Price

Pros:

• "The price was very reasonable, which was just what we wanted."
• "He kept me fully updated and provided everything I needed to get the paperwork I needed organised before I collected the car."
• "Got special discount compared to London dealers."

Cons:

• "It was expensive!"
• "Was interested in buying a vehicle from here but while we were there we realized the value of this car is being sold for way over the price as it should of been."

Customer Service

Pros:

• "Matt helped me today and his assistance was terrific, friendly and professional."
• "The car was collected and returned to my driveway which was very helpful and was sparkling like new."
• "Eser Akyol was very helpful and provided me with all the info I required and answered all my questions."
• "They kindly gave me an area to work from with unlimited cups of tea made by their receptionist."
• "I visited the site at Stockport yesterday for a service and was attended to by Jordan Thomas and Jake in customer services."
• "James Bentley attended to us yesterday, excellent customer service, informative and knowledgeable."
• "He made us feel welcome and comfortable, from start to finish, great communication and no pressure to try to up sell etc."
• "Upon arrival, the entrance was clearly marked and the parking area was easy to see with a clear sign pointing the way."

Cons:

• "I've been waiting for 3 years for the nice lady from the service center to call me back and let me know when I can take my car for annual service inspection."
• "Just been to the showroom, very poor response. Doesn't look like the salesperson wanted to sell the car."
• "Can we just have an update and or email confirming what is wrong with our car at least?"
• "The worse salesperson I have ever encountered called Matt."
• "Save your time and money and use an independent garage."

Quality of Cars

Pros:

• "The car we purchased was in very good condition."
• "Very pleased with the quality of the car purchased."
• "The car looks fantastic and drove great."
• "James gave a full detailed description of the vehicle and its attributes which led to me purchasing the car."

Cons:

• "But the car arrived dirty inside and out, also had only 22 miles of fuel in it."
• "I recently bought a second-hand car from Lookers Volvo. Initially, I was happy with the sales process and price, but they then failed to pay off the finance on my trade-in vehicle."

Communication

Pros:

• "Matt was super efficient and delivered on everything he said he would."
• "Nick Harling was efficient but also made sure that everything was covered at the best price."
• "Highly recommend! Chris Johnston sales manager is an all-round class act as well!"
• "The deal she did was fantastic and I will definitely be coming back when I am changing the car."

Cons:

• "Brought our car in after it broke down and despite a promise to call back with updates after 48 hours, we have not been contacted with any updates."
• "The salesperson, showed zero interest to sell. Was so mechanical to answers."
• "At no time, however, was there any attempt to pressurize us to buy a car."
• "They have wasted 2 and a half weeks of my time. In my eyes, the car shouldn't be up for sale if it doesn't have a v5c."