Address: Manchester Rd, Rochdale, OL11 4LZ, United Kingdom
Phone: +441706655121
Rating: 4.8
based on 269 reviews.
Staff and Service
Pros:
"All the staff were professional and caring."
"Every member of your team was friendly and helpful from the porter and reception staff to the nurses and nursing team to the surgeon and the anaesthetist."
"The staff were incredibly attentive and truly were a credit to the hospital!"
"Everyone was so friendly making the day and follow up appointments (including extra visits) a positive experience."
"The staff are pleasant and efficient, all Covid necessities are in place giving a feeling of comfort and safety throughout my short stay."
"All staff were amazing from the admin, porters, ward hostesses and the clinical team."
"Every single person that i had contact with was polite and professional."
Cons:
"Disorganised, rude, kept me waiting 6 hours for an appointment that they had already rescheduled without informing me."
"The first thing I would just like to mention that made me feel uncomfortable was the surgeon."
"Ct scan specialist put me off completely he seemed unprofessional didn't have a clue what to look out for."
"Chatted first with BMI Rochdale agent in order to get a full blood count done... Absolutely all over the place, and bad internal communication. Wouldn't recommend!!"
"Booking schedule is not manged proply, after four week waiting for surgery got told sorry we over booked so we have reschedule and no proper answer of that."
"Unfortunately, the one staff member who I had to interact with the most was the one who I did not have a positive experience with."
"I really dislike the manner of this hospital, soon as you walk into the place, no smiles no nice greeting."
Cleanliness and Comfort
Pros:
"The hospital is clean, and nicely decorated."
"A very clean hospital with very friendly helpful staff."
"Rooms were very clean and more like a hotel room."
"It is a lovely, spotlessly clean Hospital with smart, Spacious rooms."
"The building was lovely and clean, parking was good."
"Toilets and cleanliness of the buildings rooms and corridors were immaculate."
"The hospital was very clean and the food was nice."
Cons:
"Room 16 was the coldest room I have ever been in."
"First stress you will face is to find a car parking space."
"Parking spaces can be difficult or impossible to find during busy times."
"The food was not great."
Medical Care and Treatment
Pros:
"Had a hip replacement by Mr Chougle at Highfield and I can honestly say the care and attention I received from arriving to leaving was exceptional."
"I was kept well informed, well fed (after the operation) and well looked after."
"The Hospital and staff are absolutely amazing I have had 2 operations there and on both occasions I have been very well looked after."
"I have been discharged and recommend this hospital for the care I have received."
"Fantastic hospital. Looked after from the first moment upon arrival, to leaving."
"I would have no hesitation in recommding this hospital, you will get 1st class treatment from 1st contact."
"A special thanks to Mr Cougle the consultant who has done a splendid job on both occasions."
Cons:
"I had a botched surgery with the NHS in 2019 which they refused to fix."
"This hospital is a disgrace. DO NOT USE. I am currently seeking legal advice after a botched surgery."
"Terrible experience with no apologies throughout."
"The Dr ordered an ultrasound which was cancelled on me twice."
"The procedure I had was uncharacteristically painful and took twice as the normal 'maximum' time."
"The Dr failed to call me at the appointment time scheduled for my follow up call to discuss the results - sat waiting for an hour for a call that never happened."