Address: 10 Irving St, London, WC2H 7AT, United Kingdom
Phone: +442030044193
Rating: 4.1
based on 221 reviews.
Food Quality
Pros:
"The food is wonderful and the service is very friendly, nothing is too much for the staff."
"The menu choice was great and food delicious."
"The Christmas special menu was great."
"Excellent food and location"
"Food was delicious and staff were extremely friendly."
"Truly enjoyed ourselves. Though it was busy, the food arrived in good time and everything tasted wonderful."
"The food was very well priced: 22£ for a set three course lunch meal."
Cons:
"The meatballs were bland with burned bread and the sauce was watery and over peppered."
"Don't bother ordering a take away from here. Items missing from our order and what was delivered was cold and the pasta was dry."
"The starters were disappointing, the bruschetta was burned and was not very well presented."
"Do you like watered down Aperol Spritzes? How about an extremely small portion of Pasta Carbonara made out of Tesco spaghetti and also watered down until absolute tastelessness has been achieved?"
"The vegetarian pasta smelled like meat and the tortellini had a weird texture."
"I had the bolognese, and they were very stingy on the sauce, making it tasteless."
"The food was nothing special at all"
Service
Pros:
"The atmosphere was very relaxed and all staff were very attentive, nothing was too much trouble."
"We were greeted by iasmin after watching a show (it was late ) and they still managed to fit us in."
"Simona made our night to be perfect being really professional and friendly"
"Valentina our waitress was magnificent. She is efficient, polite, and attentive."
"Great service, super friendly staff."
"Our waitress Aby very kind and very informed about gluten free products."
"Always a pleasant experience at Bella Italia. Iasmin was helpful and polite and make it an enjoyable experience."
Cons:
"What can I say, a total nightmare. Table booked for 6:15 with theatre tickets for 7:30 just round the corner."
"We were meet by a very untidy waitress, hair needed a good wash, her clothes also needed a god wash."
"Despite the waiter's promise, the manager came over and spoke to another waiter, explicitly stating that they were only accepting bookings at that time."
"Very forgetful waitress. Bad service"
"Waiter was really rude to us, made a racist comment and also had 0 knowledge on customer service."
"Service is so bad"
"HORRIBLE service, waiter was extremely rude."
Ambiance and Decor
Pros:
"Decor was relaxing, a real cosy Italian feel to the place."
"In this restaurant you feel really well hosted."
"It is well located and it has a wonderful outdoor seating. Especially when the weather is nice!"
"The restaurant is quite small so you feel very close to the back-of-house, we liked it, it added to the vibe."
"We absolutely loved it! The ambience is romantic, a perfect spot for dates."
"The atmosphere transports you to another era."
"Nice location for people watching if you sit outside."
Cons:
"The only thing to let it down is the interior, very small tables and super close together too, could do with a refurb."
"Tables are crammed even on the aisles"
"In short, it suffers for its location: inundation with tourists and the need to satisfy extortionate rent come to mind."
"The whole place was frozen. In the depths of winter there was no heating on, not even a heat curtain over the door."
"Some portions are small for even children and everything tastes like stuff coming out of the freezer."
"tables are crammed in"
"Visited in November, we were sat by the door even though it wasn't busy so every time the door opened we got cold, service was slow and we never got our starters, the female member of staff was so miserable and unapproachable."
Value for Money
Pros:
"For central London it was also very reasonably priced."
"It's the place I always go to when I go to London with my friends"
"The food was very well priced: 22£ for a set three course lunch meal."
"Good food for a reasonable price on the edge of the theatre district."
"Food was very nice at a reasonable price."
"The food was good for both tastes and price."
"Very reasonably priced."
Cons:
"Have always been a fan of Bella Italia. Staff were great as usual here, but I was very disappointed in the miserable portion sizes, which are such poor value for money."
"Over an hour wait for small dishes that were probably the worst pasta dishes I've ever had."
"We was charged full price for the child’s meal, which should have cost £1 as they advertise."
"Pollo Cacciatore which was again ok, nothing special and slightly overpriced for what it was."
"Frozen pizza (you can get better ones from Tesco)"
"Food was poor, lukewarm and clearly heated up."
"Thursday brunch meeting with a friend... food was appalling, tasteless and bland."