wagamama islington Reviews Summary

Customer Service

Pros:

• "Our server Leyla was really friendly and helpful with tasty recommendations!"
• "Amazing customer service at Wagamama Islington. Especially from our waitress Upkriti."
• "We were looked after the assistant manager Shane and his team. Really present experience."
• "We enjoyed exceptional service from Barry and Georgie."
• "Staff was super smiling, attentive and welcoming - we loved that!"
• "The service and experience was amazing and very professional."
• "We received great service from Joel, Jasmine and the restaurant manager."

Cons:

• "Service is awful. Staff doesn't really care about the costumers."
• "We waited like 20 minutes before our order was taken."
• "The place was almost empty, but staff were not attentive."
• "Was ignored for a solid 10-15 minutes while trying to order as they walked past me."
• "The staff were more interested in chatting with each other than taking our orders."
• "Waitress who served us yesterday took ages to bring us our drinks, ignored us after looking at me when I politely tried to call her over."
• "Utterly shambolic. We were seated next to the staff dining area, which apparently means you don’t exist."

Food Quality

Pros:

• "Wagamamas is a favourite! I have always loved eating here and their food is always good!"
• "The buns are excellent, really a treat."
• "I was really surprised with the chicken gyoza ramen, my server Upkriti suggested trying it with the chilli paste on the side."
• "The food was delicious, as always."
• "I ordered the yaki udon, chicken gyoza, beef hirata bun, and banana katsu which were all delicious especially the banana katsu which now my favourite dessert."
• "The food was outstanding. Full of flavour, cooked perfectly and quickly!"
• "The food was fresh."

Cons:

• "The food was abysmal. I can tell the food quality has decreased quite a lot."
• "Never going back there and am worried I will miss my surgery on Monday because of food poisoning."
• "Food looks better than it tastes."
• "Ramen was oily and super spicy beyond edible limits."
• "The grilled chicken ramen was very spicy and wasn’t meant to be."
• "The noodles were disgusting and stank of fish, the prawns barely cooked."
• "One of my favourite dishes, Chicken Katsu Curry, used to be very tasty. Unfortunately, this isn't the case anymore."

Efficiency and Timeliness

Pros:

• "You can now scan your place mat and table number to pay online, where can easily split the bill and add a tip."
• "Lovely staff, cheerful, friendly. Great atmosphere, convenient, efficient, fast service."
• "Very attentive customer care from yunus, didn’t need to leave my seat to ask for anything."

Cons:

• "Order arrived almost an hour late, one item missing and the one item completely wrong on the same order."
• "Our drinks we could see waiting at the bar on a tray for over 20 minutes."
• "Took 10 minutes for my pad Thai, but 25 for my pregnant partner’s ramen."
• "Terrible takeaway service - you are lowest priority and will wait ages."
• "We waited over an hour for our food."
• "Our foods took 40 minutes to arrive."
• "And after we finished, we waited for 40 minutes to pay."

Cleanliness

Pros:

• "Toilets are clean and smell nice too."
• "Toilets were clean. Site is fully accessible."
• "Excellent location and very clean. Nice open seating area much like their normal format in most locations."

Cons:

• "The toilets were a complete disgrace, and there was milk and food all over the floor where I was sitting."
• "Toilet floors incredibly sticky, no toilet paper in either genders loo's."
• "I will also comment on the ladies bathroom which was very untidy, dirty and not properly cleaned."
• "Our table was not properly cleaned and the menu was sticky."

Atmosphere

Pros:

• "The atmosphere was good at the end."
• "Great Service! Very good and clean area as location."
• "Great little place, welcoming."
• "The atmosphere is okay, the location is great."

Cons:

• "With it's bench seats and high turnover, this isn't the place for a boozy lunch or romantic dinner."
• "The food was really bland."
• "It was very noisy in here. Filled with kids. Teenagers and uproar."
• "The layout is also rather unfortunate with an aisle each side of the central benches that the staff prowl up and down giving less of a cozy Japanese restaurant vibe and more of a prison canteen feel."

Price

Pros:

• "Good price and friendly attitude."
• "Food was great though, and reasonably priced!"

Cons:

• "It is overpriced in my opinion."
• "Considerably more expensive than other restaurants in the area."
• "Hardly any meat for an expensive dish."