JCT600 BMW Bradford Reviews Summary

Customer Service

Pros:

• "This is truly high end PREMIUM customer service."
• "He always kept me well informed and ensured I could pick my new car up earlier than expected."
• "Thank you for restoring faith in JCT. Joe Robinson is a credit to your team and resolved the issues I had raised."
• "Lovely experience with Qassim, he was so easy to make progress with and didn’t hassle me to purchase anything I didn’t want."
• "The service received from Rickie Holden and Pete from JCT600 Premium Collection was second to none."
• "Great customer service experience. Patryk was knowledgable and very helpful in finding us a vehicle that suited all our needs."
• "Excellent customer service he responded to my queries promptly and efficiently."

Cons:

• "Took my car to BMW, Sticker Lane, as it had a fault. Firstly, I was never contacted to advise when my car was ready to collect."
• "Shocking customer service! We left our details for them to come back to us with a part exchange price and they never bothered phoning back."
• "Shocking & very disappointing service given, my car was booked in for a re-call however comes back to ME with software/coding errors and items such my personal usb drive missing etc."
• "Didn't have a great experience. Comms when the car was in weren't great."
• "Was told that I will get a call back both nothing. Terrible service."
• "Difficult to get through to speak to anyone. No update until they were about to close."
• "Walked out of JCT600 annoyed and actually upset with the service I got."

Sales Experience

Pros:

• "Honesty and integrity are words of understated caliber when describing the way my sales rep handled the whole purchasing experiencing."
• "The car itself was pristine and the part ex of my previous car was dealt with quickly and efficiently."
• "The salesperson Patryk Barylski was brilliant. He answered all of my questions and his attention to detail was 10/10."
• "All Chris said about the car was spot on and all the promises he made regarding jobs to be done on the car were all done to an excellent standard."
• "Absolutely delighted with the whole experience, from the moment we arrived, to collecting our car."
• "Patryk was especially helpful and made the whole process seamless."
• "Kane was absolutely brilliant the whole way through, from handling the enquiry and giving me an in depth video presentation, to the handover process."

Cons:

• "I would advise that you strongly consider your choice of purchasing from this branch as you will be given false promises and charged extra for this."
• "JCT600 were unable / unwilling to resolve the situation to my satisfaction."
• "Great customer service when you're buying a car from them, but poor when there's no incentive."
• "Called up to book an appointment for an engine management light, receptionist was polite and put me through to the correct department, however once through the man on the phone was very rude and somewhat insulting."
• "I also was roped into buying the Gardx package which to this date I have not received despite being charged £300 for this."
• "No progress updates on the vehicle service, no vehicle health check, no estimated time and then no invoice provided on the day."
• "Upon arriving home I noticed scratches on the passenger side of the car which I'm pretty sure were a fault of JCT."

Vehicle Condition

Pros:

• "The vehicle was immaculately presented on collection."
• "The car was mint considering the 24000 on the clock and exactly the spec I was looking for."
• "The car was in immaculate condition on collection and exactly as described."
• "Bought a used BMW at distance, and which was delivered yesterday from Bradford to Fife. It’s been a very positive experience from start to finish."
• "Car was washed vacuumed and felt new when I got back in it. Very happy."
• "The car is great too!"
• "I am 100% going to recommend The Premium Collection Bradford for new and used cars."