Cellarium Cafe & Terrace Reviews Summary

Location

Pros:

• "Great hidden location behind Westminster Cathedral."
• "A little gem in the centre of London that most people would not know about."
• "Absolutely lovely serene space in a manic abbey today."
• "The upstairs terrace, which we had specifically come for, was closed, again."
• "It's hard to find because it's in a building attached to Westminster abbey."
• "You don't need to enter through the Abbey either, just access it via Dean's Yard."
• "A delightful hidden haven right in Westminster."

Cons:

• "It can get a little noisy if there is a party of people/children in."
• "Not good views of Westminster Abby, all pastries, scones were cold, and just wasn’t the atmosphere we were expecting."
• "I thought we would be seated in the area on the site where it’s surrounded by glass but instead we were seated in a dark stoned room."
• "Downstairs is a lot more crowded and stressful."
• "Despite being less than a third full, service is non-existent."
• "We reserved for 6 People. They wouldn't let us in because one of us had a small roller suitcase (hand luggage size)."
• "Tourist trap - avoid."

Service

Pros:

• "The staff was wonderfully courteous and ensured we had a great time."
• "Our lovely waiter Karolina looked after us with a big smile from start to finish."
• "The staff couldn't do enough to help us, even though they were really busy."
• "Service was polite, quick."
• "Service at The Cellarium is generally attentive and friendly."
• "The wait staff was attentive but not overbearing."
• "Best part of the whole experience was our waiter, ENRICO, who was charming."

Cons:

• "However the service was quite slow and our waiter came off a little unfriendly."
• "Although we were directed to our table very quickly, we were then completely ignored for the next 20 minutes."
• "Took 20 minutes just for service staff to take our order."
• "Service was poor. They mixed us up with another table twice."
• "Really bad service."
• "Very slow service and the staffs are not well-trained."
• "The waiter, who was more interested in visiting with the other staff members, forgot my daughter's order. Twice."

Food Quality

Pros:

• "The sandwiches and savouries were tasty and some of the cakes were delicious."
• "Food was delicious (Pumpkin quiche was my favourite)."
• "Food is good and tasty."
• "This was the most satisfying meal so far."
• "Good food and reasonable prices for being a location that could easily be a tourist trap."
• "The food was obviously homemade, it was fresh and tasty, and worth more than your run of the mill coffee shop."
• "The menu items were wonderful. They were fresh and tasty. Hot food was hot cold food was cold."