Halfords Autocentre Great Yarmouth Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic service! My wiper came loose and stopped working. Tom, was really lovely and fixed it for us."
• "Polite professional staff who kept us informed throughout the process."
• "The staff at Halfords Great Yarmouth when I had to pull in following a breakdown. The 2 guys on the desk, and Brian were so helpful and polite."
• "Booked our car in online for its MOT. Greeted by a very friendly, cheerful staff member."
• "I was served and looked after by a gentlemen called Robert... Robert was very professional during the whole process."
• "Fantastic service. Needed 4 tyres replaced on my son's Citroen. Easy to book and pay for online. Dropped car off, friendly and efficient staff."
• "The staff that I have encountered at the reception is unwelcoming and rude."
• "The manager at Gapton Hall is a very nice fella. When things didn't go smoothly with my full service he rectified issues quickly and offered to do extra work not covered in the service, at no charge."

Cons:

• "Not impressed with this garage, you pay a lot of money, yet I was the one chasing them for updates on my car."
• "Poor experience. Booked in a slot at a specified time, then was then advised when I arrived it would be another 2 hours until my car would be worked on."
• "The reception area is filthy. I never saw a smile the whole time I was there."
• "Very very poor indeed. Was told to come back the next day in the morning which was fine to have a wire secured under glove box. Came back 3 days in a row and each day was told we are to busy come back tomorrow."
• "I called in the auto centre today at 09:45, a member of staff did acknowledge my arrival in reception then carried on chatting about something on the computer screen, after being ignored for at least 5 mins... I decided to take my money else where."
• "Terrible place left my car on ramp job took five minutes which they botched waiting for one hour while they left my car on ramp after they did job I had to ask for them to take my car down."

Quality of Work

Pros:

• "Had water pump and cam belt changed at this garage and was charged an extortionate amount, over £1000, for this job."
• "Had an MOT done today and the service was quick but was told it failed but when i asked do you do a free retest i was told yes if you get it done within 24 hours."
• "My car went in for its MOT but failed on the side lights. The mechanic came into the waiting room and told me and I said would it be possible for them to fit the sidelights to which he said yes, 30 minutes later my car passed."
• "A big thank you to the manager and his team at great Yarmouth for sorting our Volvo earlier. Great service and very quick diagnosis of problem."
• "First time Iv used Halfords autocentre, they were my first choice, they MOT my campervan, the work was quick and all done within 2days, the professionalism was perfect."
• "The centre replaced my VW starter motor with very little notice. They sourced a new starter, which had to be delivered, they then proceeded to fit it straight after it arrived and had me on my way."
• "Had full service & Mot, drop off easy, received courtesy call once work had been completed. Used the online booking faculty, so work had been paid for in advance."
• "Took my girlfriends car here with an oil pressure light on. Booked in, Paid £50 for a diagnostic - Which they said was to much oil in the engine."

Cons:

• "This meant I had to find an alternative garage at short notice to keep my car on the road, luckily they were a lot more helpful than Halfords."
• "Charge you 50 quid or more to do a diagnostic on your car, when you haven't asked for a diagnostic to check it in the first place."
• "Ripoff Garage car failed Mot quoted £400 for repair plus advised cat battery needs replacing £180 cost on top."
• "Avoid over priced for repairs. Ripoff Garage car failed Mot quoted £400 for repair plus advised cat battery needs replacing £180 cost on top."
• "Payed for one tyre online and booked a time slot at 10am on the friday, arrived before 10 and was told I had to wait, 12.50 my one tyre change is completed, that's nearly 3 hours to change one tyre, terrible service will never use this garage again."
• "Booked car in for an MOT and had the morning from hell, completely erasing my booking from my mind. Halfords were really good about it and rebooked me at no extra cost for a few days later."
• "Although the service and mot were carried out ok I was not contacted to tell me the car was ready for collection."
• "The engine air filter wasn't put on just right (but I can forgive that because it's a pain to do properly)."