The Lodge Café Reviews Summary

Customer Service

Pros:

• "Thank you to the young barman in the garden who provided ice water as soon as we asked."
• "Their warm and welcoming nature adds an extra layer of charm to the place."
• "Thank you, Parth, for the incredible service."
• "The service at The Lodge Cafe was truly amazing."
• "Very polite staff and quick service."
• "The woman at the register also provided us with delicious pies and took a moment to talk to us."
• "Such a lovely group of staff, really tasty food."

Cons:

• "The staff where unhelpful and rude, and the coffee was not good!"
• "The older man serving is the rudest cafe worker I have ever come across!"
• "The bald guy is the most arrogant guy ever.. he's the worst guy ever met.."
• "Man at till was really not nice. If you want coffee with absolutely no customer service or kindness then this is the place."
• "The customer was very very very bad no smiling not nice, not welcoming at all."
• "The guy at the till wasn’t smiling, when you ask something you disturb him, you can’t get recommendations!"
• "Very rude staff the barista today 1 December around 12 he was so unhappy he needs some customer service training also Extremely over priced with not much variety to offer."

Food & Beverage

Pros:

• "A very nice place which I would recommend to anyone willing to enjoy a nice coffee or tasty sandwiches while walking in the park."
• "Prices are fair. Coffee is quality with service to match."
• "A real find .. a little place with great choice of food friendly staff .. when you go in there is a second part with more food choice .. also has a licence so you can get a beer or glass of wine if u wish"
• "BEST Chicken salad in United Kingdom."
• "The chicken was perfectly cooked with passion and love."
• "Great food and really nice coffee."
• "We had the chicken salad with couscous and there was loads of fresh succulent chicken."

Cons:

• "some things In the shop was too expensive."
• "Had iced americano from here. Too watery and was not nice taste."
• "The coffees weren’t any good, and were very overpriced."
• "The coffee you get is from a machine - very weak. The oat milk latte tasted and smelled like a caramel water, cow milk latte smelled like a rich bone broth and sheep skin. Disgusting."
• "Ordered a coffee and over half of the cup had foam in it."
• "The drinks were also very expensive and small. £3.20 for a small cup which must have been approx 200ml."
• "Food was bland and customer service is none existent."

Cleanliness & Facilities

Pros:

• "A cozy upstairs room here, quiet and pleasant."
• "Lovely place right next to The Hyde Park!"
• "Nicely seated after a walk in Hyde Park."
• "Nice spot outside in the garden cafe."
• "Friendly, nice staff. The chai latte was delicious and the bathrooms are clean."
• "There is a toilet downstairs, the place is clean and free of pigeons."
• "Fantastic find on the edge of the park. Amazing little building with surprisingly spacious outdoor seating."

Cons:

• "I myself went and the mens was disgusting, my partner went to the lady's came back saying it was filthy and horrible .. worst toilet she had been in all day."
• "When I went to the toilet I found out that it was dirty and disgusting."
• "The toilet in this place was basically a cupboard and the latch for locking the door was broken."
• "Only let down were the toilets where, erm, well used and not well cleaned."
• "Shame about the toilet. Unclean, 2 toilets; one with the door lock broken."
• "Toilets weren't pleasant."
• "It was a really messy logistic."