Carbuyersdirect Reviews Summary

Customer Service

Pros:

• "The level of service the amazing chap Darren at the dealership offered was next to none."
• "Mat was a pleasure to deal with and very helpful with the buying process."
• "Fantastic communication and Matt delivered on everything he said!"
• "The sales person that dealt with us, René, was that rare individual that makes the whole process such a pleasure."
• "Both Richard and Brian are true gentlemen, being genuine both in their word and an actual love of cars."
• "Brian who was very polite and friendly on speaking with him on the phone."
• "A massive thank you to Darren for an efficient, friendly and thoroughly pleasant experience."

Cons:

• "Absolutely not recommend. I buyed a Toyota Land Cruiser from them. I trusted them and they cheated me and sold me the faulty car."
• "Thought I was dealing with a reputable dealer but just another Arfur Daley/Del Boy operation."
• "Very disappointing 200 mile round trip today to see a Jaguar XK 8... Worse still is he said I couldn't test drive the vehicle I had arranged to see unless I was prepared to commit to a sale."
• "The service was Friendly but I felt 100% conned when buying this motor."
• "A very unprofessional approach to say the least, I found a car on their website phoned and spoke to Darren to which I was advised that it would be delivered, checked and come with a fresh M.O.T the very next day after I had arranged finance I had to call him because he had not been efficient enough to keep me up to date."
• "When I rang to tell them the guy was very off with me and I was told he would have to ring me back. I have never received a phone call."
• "If this is their level of customer service then I suggest that you should be very careful when buying a used car from this organisation. Not to be recommended."

Vehicle Condition

Pros:

• "Both cars were immaculate when I picked them up and neither let me down over many years."
• "The car had been cleaned to the point of it looking like new."
• "Car Buyers Direct have a quality range of vehicles that practically sell themselves."
• "The car was immaculately presented."
• "Everything was exactly as they said it was, couldn't of asked for better 1st car buying experience."
• "The car we viewed was in excellent condition and extremely good value for money."
• "The car is exceptional exactly as in the video, the service on hand over was the same as the car, impeccable in short it was a absolute joy doing business with you."

Cons:

• "I bought a Boxster in Nov 2022 which was apparently the owners mum’s car. Within a month I broke down and I had to change all the pipes under the car which cost thousands."
• "Bought a 7 series with 100,000 miles, drove it home with a hot cabin because the condenser was broken, battery needed replacing."
• "I purchased a car from these people with12 months m.o.t. I had the car checked which had dangerously faulty brakes and pads etc."
• "£1,100 repair bill on air conditioning and wouldn’t discuss contributing towards it."
• "Having bought a Volvo v40 from this dealer £10300... In a year we have spent £600 on back door locks that failed couldn't get in or out."
• "Whilst driving it home I noticed a slight judder on the clutch."
• "This car dealer does not offer any warranty. After few days of driving the car I got from here, few issues have revealed itself."

After Sales Service

Pros:

• "Amazing guys we bought a bmw grate price grate deal rally professional a light came on after a week they took in turns out it was brakes they replaced the disc's and pads free of charge and gave us a lone car whilst it is getting done."
• "They sorted it. Which to me means everything."
• "Brian stepped up to the mark of providing reassuring aftercare."
• "Great after sales service."
• "CBD could not have been more helpful in offering to pay for half of the bills on two occasions."
• "Real, honest people, did more than expected in terms of fitting new tyres and a battery to my van before I picked it up."
• "They were helpful and set out clearly what they wanted me to do with my local garages and paid them directly."

Cons:

• "I wrote the garage requesting that they should pay for the cost of the second key (£120). I never received a reply."
• "Despite attempting to negotiate for a contribution towards a second key this was not forthcoming. In fact they were quite rude."
• "I wouldn't buy another car from them. It should not have got past an MOT. I am thousands out of pocket unexpectedly."
• "During the work they discovered that there was severe leak of oil from the sump which may have contributed towards the clutch judder."
• "I have sent at least 5 emails asking for this money back. No response."
• "DON'T BUY A CAR FROM THESE BANDITS!!"
• "Big cheater 👎👎👎👎👎"