Afternoon Tea at Café Royal Reviews Summary

Service

Pros:

• "Service was impeccable and Zack was a fantastic server."
• "Our server Katiya (unsure of spelling) and another server (from Poland!) were so warm and provided such a wonderful experience and service for us all!"
• "The staff was lovely and accommodating."
• "The service is amazing - we felt like royalty."
• "Staff also very very polite, made my mums 70th Birthday thanks to them."
• "The staff here are wonderful and really bring it to the next level."
• "The service staff excelled in their roles, striking a commendable balance between professionalism and warmth."

Cons:

• "When we ran out of tea it was impossible to attract anybody's attention."
• "Waited to be served for 10 minutes at the entrance with barely anyone dining."
• "From there on, the service left much to be desired."
• "No one ever came to our table. In the end, I approached someone to make sure it was okay to leave."
• "Unfortunately the service was also lacking."
• "Our second pots of teas took so long to arrive, I had to get up and see what had happened."
• "Finally, at £70 PP I’d like to think that it would be reasonable to ask for a refill of a sandwich finger you particularly liked or a pastry. I dared and asked for one of the little pastries and was told there were none left."

Ambiance

Pros:

• "Stepping into that room takes you out of your everyday into a magical world."
• "The room itself is the most beautiful I have ever seen in my life and pictures cannot do it justice."
• "It's reassuring to visit an oasis of modernized old-world charm and peaceful calm."
• "The lounge is actually quite small, but the mirrored walls makes it feel grand and spacious and the live piano adds drama."
• "Embarking on the afternoon tea journey at Cafe Royal is akin to stepping back in time, enveloped in an ambiance of sophistication and elegance."
• "Fabulous ambience, the lounge really makes you feel like in a concert room in Vienna but more intimate."
• "The atmosphere is fantastic and so worth remembering."

Cons:

• "The hall is so dark as if you are in a club !!! rather than a nice atmosphere for after noon tea."
• "However, when we came in, I was holding a Pride flag and was told rather nastily by the maitre d' that it was not allowed in the restaurant."
• "Overrated experience. Certainly not worth the price."
• "Just be aware of the 15% service charge will be added to the bill."
• "Not a place to come if you want a leisurely tea and time to talk with your companions. You will be promptly ushered out after 90 mins."
• "The only negative to mention is that we were informed at 19:20 that they would be closing at 19:30."
• "Two things I didn’t like are, the seats, so small and the table too low, is not comfortable to eat in there."

Food

Pros:

• "Food was lovely."
• "The food was all delicious and beautifully presented."
• "The sandwiches were so yummy- our top favorites were the salmon and the beef."
• "Great afternoon tea experience with broad choice of teas, tasty sandwiches, perfectly baked scones with authentic clotted cream."
• "Food was delicious and beautifully presented, and the champagne was first rate."
• "The food was glorious, everything from the sandwiches, to the scones and desserts were perfectly made and full of great taste."
• "The food was absolutely DELICIOUS!"

Cons:

• "A bit disappointed by the pastries."
• "Vegan scones were very dry."
• "For 80£, I expect something better than I can get in the freezer at Tesco."
• "Unnecessarily expensive for a very average food."
• "The sandwiches and scones are nothing special and certainly not worth 75 pounds per person."
• "The sweets didn't quite live up to the sandwiches."
• "Some of the sandwiches tasted very basic. Food tasted stale in general."