Quality Part X - Dunstable Reviews Summary

Vehicle Condition

Pros:

• "The vehicles on sale at QPX do come with a 3 month warranty."
• "My new car is in immaculate condition."
• "I am happy with the vehicle and I’ve had no issues thus far."
• "The car was exactly as described so full marks from our experience."

Cons:

• "Both side rear brake drum, disc are totally rusted."
• "Went to see a car but was damaged front grill, drivers door not shutting properly, loads of scratches all over."
• "Bought Nissan qashqai 2020 around 3 months ago and from day1 lots of hidden issues, already spent around £3000, and still discovering major issues."
• "The car was dirty also not had any sort of valeting done."

Customer Service

Pros:

• "Really appreciate the friendly customer service that made our purchase perfect."
• "The customer service in Quality Part X Dunstable was very good."
• "Hussein sold us a car and was helpful and professional throughout."
• "Liam's dedication, professionalism, and unparalleled efficiency made the car-buying process an absolute breeze."

Cons:

• "Customer service just wasn't there. Spoke to a few other customers there, and they felt the same. Shocking."
• "When I called them couple of days after the purchase to explain my frustration, they were rude."
• "Each time we called on the phone, the aftercare team was pleasant but they didn't really have anything to offer to help us out."
• "Don’t trust this dealer! They are confusing people or may be they are doing something with the Milage, I’m advising the buyers to double check the Milage of the car from this dealer!"

Value for Money

Pros:

• "There was a little flexibility on the car I bought and overall I am happy with my purchase."
• "We were given a very good price to Part exchange our BMW X1."
• "I got the lowest APR thanks to Liam and I was extremely happy with the amount."

Cons:

• "I feel they low ball a bit on part exchanging and offered under value for my trade in."
• "Paid just short of 18000 for a car turned up nothing like pictures paint runs all down one side scratched all over."
• "I bought an Audi a6 from this company, the car is broken, I have been to them for more than 10 times, I wanted to return the car and today November 6, 2022, a person from their staff jumped and invited me for a fight."

After-Sales Support

Pros:

• "Great dealership. Highly recommended."
• "I had an issue with my reverse sensor, contacted the dealership who put me in touch with a gentleman named matt. They quickly got me booked in for repair, and the car was ready for the same day."
• "I would like to thank the whole team for being so professional and helpful, especially Adam, as he has taken the time to go through all the options available to me."

Cons:

• "The aftercare team was pleasant but they didn't really have anything to offer to help us out."
• "I've reported them to DVLA too! I bought Nissan qashqai 2020 around 3 months ago and from day1 lots of hidden issues, already spent around £3000, and still discovering major issues."
• "Gave an original 5 stars, but these just people's lies cost me an additional £500. Over 5 weeks waiting for their promised new tyres to get sub-standard borderline legal replacements."