Nando's Birmingham - New Street Reviews Summary

Customer Service

Pros:

• "As soon as we walked in, the lady showed us our seats."
• "The girl at the till was super sweet and understanding."
• "The ladies on the front desk were super friendly and helpful."
• "ALL staff members were so welcoming, polite and helpful."
• "Staff were really friendly."

Cons:

• "The host rudely replied that we had missed our table and they couldn't guarantee one anymore."
• "Both women were aggressive and made me feel incredibly uncomfortable."
• "IMAN - She gave the worst service ever! Should not be working in hospitality."
• "Terrible service. Our food came cold."
• "Service here is absolutely shocking."

Food Quality

Pros:

• "The food came out in no time and was exceptional."
• "Everything we order comes piping hot and tastes delicious."
• "The chicken was cooked to order and the ratio of chicken to sauce was perfect!!"
• "Love Nando's. Vibe is really nice in New Street, food was served warm and fresh."
• "Food was good, but nothing else."

Cons:

• "Worst experience! Heated up fries, heated up mash!"
• "Butterfly chicken so hard and dry!"
• "Ordered diet coke but when I went to fill up my cup it was something else!"
• "Food was burnt had to wait when tables were available upstairs not very good customer service."
• "The drinks machine needed a refill or something - the Coke was just nasty-tasting water."

Wait Times

Pros:

• "The food was served relatively quick once ordering via QR code."
• "We were sat in instantly, and food arrived 10 minutes even though there was a small shortage of staff."
• "Food came promptly and was nice and hot."

Cons:

• "After around 20 minutes with no name being called, I politely asked the host how long the wait would be."
• "We were the only people waiting for a table of 2 - the rest of the customers were waiting for tables of 3-4."
• "Long wait, difficult to order as site does not load (server not available)."
• "We had to wait for somebody to give us sauce and refill of our drinks, the meal was almost done so I had to go and ask for sauce myself."
• "The food was not served as usual in other Nando's restaurants, but it was less in the plates and without any sides that goes with those plates."

Cleanliness and Ambiance

Pros:

• "It's was super busy but we're were able to make a booking and come back later in the afternoon."
• "The tables and toilets were very clean."
• "Restaurant is comfortable, spacious, nice spot to get your feed on."
• "Always loved a cheeky Nandos. Such a good product."
• "The restaurant had very good decor."

Cons:

• "Small portions. Okay-ish food. Not worth visiting again. There was water on the floor (i hope that was water) next to my seat which no one bothered cleaning."
• "Very slow service, starters came out after main I mean how does that make sense."
• "Told a member of staff to clean the toilets as they were so dirty."
• "There was sanitary towels and faeces in the toilet."
• "Wouldn't go back again, staff was not as friendly as other branches."