Longcroft Luxury Cat Hotel Welwyn, Hertfordshire Reviews Summary

Customer Service

Pros:

• "Abi was wonderful, she took the time to listen to me and discuss any concerns I had before her stay and completely put my mind at ease."
• "Abi and Megan worked hard to make sure our cats had the very best care."
• "Abi hand feeds her!"
• "Abi is always so friendly and welcoming and makes a fuss of Peanut and Twiglet so they relax and settle in very quickly!"
• "Abi has been completely superb and supportive in every possible respect."
• "Abi instantly put us at our ease and our girls clearly took to her."
• "Abi is such a genuinely caring person who is treating the cats with lots of love!"

Cons:

• "She was patronising in that she kept saying I am full up in all the locations, but I can check again."
• "Her attitude was incompatible with her status, as she obviously finds house fires amusing."
• "Tried to get my cat looked after for a few days following the house fire, but the person who answered the phone started laughing when I told her the reason for the call."

Facilities

Pros:

• "The guest 'suites' are warm, immaculately clean and well proportioned."
• "The facility at Longcroft Cat Hotel is the best I have seen."
• "Pacey's room for the three week stay was lovely, cosy, warm, with a temperature controlled sleeping area at the back and a play area at the front."
• "The hotel itself is lovely - beautiful and absolutely immaculate."
• "The rooms are beautiful- comfy beds, sturdy cat gyms to play on and lovely and warm in the inner 'bedroom'."
• "They share a beautiful suite, with their own wrought iron bed, a huge cat gym and plenty of space."
• "Every suite has it's own heater, scratch tree, comfy bed, litter box, food, water, toys and a lovely view to the garden."

Cons:

• "Everything is very clean and I know my mummy likes the design of the bedrooms better than the wooden ones that can’t be cleaned."

Communication & Updates

Pros:

• "We were sent regular updates with photos and videos & it was lovely to see how happy & relaxed Pinto was."
• "We got regular photo and email updates during our holiday - seeing him so content put my mind completely at ease."
• "It was also lovely to get emails and photos from Abi during the week reassuring us all was well."
• "I was sent pictures and updates during her stay."
• "Abi was sending us pictures and updated about the cat every three days, and was answering emails very quickly when we wrote to her."
• "Abi sends emails with photos and telling how they're doing."
• "Abi kept in touch with us during our holiday with updates and pictures, which meant we could relax knowing they were being well looked after."

Cons:

• "She regularly shared with me photos of my cat, which gave me reassurance and peace of mind."

Overall Care & Attention

Pros:

• "Nothing was too much, we had multiple meal times and lists of things only we knew about him and he was looked after and cared for as if he was their own."
• "When they come home they are relaxed and so happy."
• "Abi and her team take great care of the cats making time to play with them and make sure their wellbeing is maintained."
• "She gave him his medications every day and I felt so comfortable knowing that he was having the best care possible!"
• "The Owner and staff love cats and it shows in their work and the services they provide."
• "Abi takes such care and pride in looking after them, their every need is catered for."
• "Abi treated them like she would her own, grooming, cuddling and playing with them daily."

Cons:

• "Her love and care is just amazing."