Decathlon Reviews Summary

Customer Service

Pros:

• "Iganacio was amazing!"
• "Ana for being great, she was so helpful and patient with us!"
• "The staff and the security guard all are exceptionally good at customer service."
• "Staff is also very helpful and friendly."
• "Aravinth was so helpful."
• "Great staff. knowable and keen to help."
• "Well worth a visit and you will leave the place having bought an item you had no idea you wanted when you walked in."

Cons:

• "Today I had a really bad experience at Wandsworth Decathlon, I left my rachet to be re -strung and after 9 days is not even ready."
• "Very few staff and the staff there was very unknowing on products and where anything was."
• "Walked in to get my bike fixed and the guys looking after this department were so rude."
• "Staff were unsympathetic, and unhelpful."
• "For such a large company there is no structure and no urgency to provide customer satisfaction. Avoid like the plague!"
• "A member of staff stopped me when I was waiting for my dad... he questioned me more and was quite rude in doing so."
• "I like decathlon as a brand but the staff in this shop didn't want to help."

Product Availability and Stock

Pros:

• "Even though they didn't have the bike we wanted in stock(Available online fast 2 day delivery)."
• "Their own brand range is brilliant, I've gotten all my swimming gear and yoga gear from here and a lot of hiking kit too."
• "Good products. Have bought tyres, brake pads, skates and gym equipment all at good prices."
• "They had everything in stock."
• "The shop has a wide range of items and the quality of the product was really good."
• "Great quality sporting goods at reasonable prices!"
• "They have good variety, prices and their own branded items."

Cons:

• "Then I’m told the only other ones in stock are for £85. I wanted the one for £50."
• "Absolute frustration as sales person figured it's out of stock indeed."
• "The stock levels are always low and sold out but they do tend to have a good range of products."
• "Keep the sunglasses in a locked cupboard! Ridiculous what happened, all sunglasses box have missing lenses."
• "shocking delivery time for two protein power drum, ordered to the store."
• "Two-star rating specifically for the stock discrepancy."
• "But I found very limited stocks when I wanted to purchase more in the shop."

Store Experience

Pros:

• "Lovely store with lots of different equipment."
• "Huge selection of gear."
• "There's a lovely park and tons of shopping nearby so great location, too."
• "Also amazing for camping gear if you're rich enough to afford music festivals and wild enough to camp."
• "Store is tidy. Products are well presented and priced."
• "A great shop well laid out with a large range of products at good prices."
• "This place is always a winner. Big store, easy to stay socially distant, great brands, great prices and the customer service is really good."