Nike Town Reviews Summary

Customer Service

Pros:

• "Jawad served us at the costume made area. He gave us an excellent service."
• "The team members in the mens shoes section were friendly, helpful and gave excellent customer service."
• "Great service from the manager Duncan, Jordan Alexandra and the guys on football shirt printing."
• "HAZARA is thorough and provides outstanding customer service."
• "The friendly staff members are always ready to assist you with a smile, providing excellent customer service."
• "Staff were friendly especially Robert. He is the MAN!"
• "KYRA HAS AMAZING CUSTOMER SERVICE!"

Cons:

• "Very rude staff, we waited for a pair of shoes and they told us to sit in a specific area and wait."
• "Horrible customer service. I’ve never felt like I’m being treated less of a customer than I was in this store."
• "The place and setting is really great, but I am disappointed at the staff, I don’t understand the need to be arrogant working in retail."
• "Staff service wise lack of energy and waited for their chitchat for awhile."
• "No one knowledgeable about running on the running section so very little help."
• "Staff were not very helpful but at the T-shirt printing section, the man behind the counter was a friendly bloke."
• "Also, their staff are rude and unhelpful."

Product Selection & Stock

Pros:

• "The quality of service matches the superb array of products."
• "Absolutely best shop to buy sports gear."
• "This shop has the latest and greatest from Nike."
• "Huge store with an impressive selection of athletic gear, catering to all your sporting needs."
• "The range of sports apparel, footwear, and equipment is unparalleled."
• "Nike town is the biggest Nike store I’ve ever been to, they sell a variety of clothing from football kits to basketball shoes and everything in between."
• "Great selection of clothes and trainers."

Cons:

• "Style over substance with Nike Town these days."
• "Not worth coming into town for this store anymore. You come with the assumption of finding a large range. But, more often than not you’re told that they are low on stock and you should go online."
• "What a disappointing shop, massive shop, none of the latest or coolest sneakers."
• "The variety seemed low for a flagship nike store."
• "They hardly ever have anything in stock."
• "Lack of stock, overcrowded and most staff just grouped together barely working."
• "Was super underwhelming for the size of this nike store. Expected many options and it was pretty basic."

Store Layout & Atmosphere

Pros:

• "Very impressive shop. It's spread out over a few floors - but is easy to navigate."
• "Nike's flagship store over 4 floors, great styling and modern layout. DJ on ground floor."
• "The store's layout and design create an immersive shopping experience."
• "Overall shopping around here feels like more of a fun experience than just an average clothes shop."
• "The addition of inclusive mannequins and strong visuals were fantastic. Definitely a destination shop if not a shopping experience."
• "This place is awesome! 4 levels of Nike heaven. DJ playing giving it a fantastic vibe."
• "Situated in the beating heart of London’s shopping district, Nike Town on Oxford Street is an impressive temple to athletic wear."

Cons:

• "Big place, nice decor but a lot of empty spaces."
• "The store was really clean, the mannequins were pretty cool too, and I could’ve stood in front of those air con units all day."
• "The music was way too loud, cannot even hear a conversation."
• "Super poor experience. Music too loud, staff knows nothing about their product."
• "Ridiculously loud DJ in the house when we visited."
• "The music is always WAY too loud and they play different music on every floor so it all mixes together and becomes the most headache inducing mess."
• "Nice shop however spoilt it with music that could burst your eardrums."