Address: Staples Corner Retail Park, Unit D1 Geron Way, Brent Cross, London NW2 6LW, United Kingdom
Phone: +442039154560
Rating: 4.5
based on 157 reviews.
Staff Service and Expertise
Pros:
"Martino was extremely engaged and provided incredible advice and help to buy the right gears for my bike."
"Julian is brilliant! I trust him implicitly with my bikes."
"Madalin explained and discussed each product professionally and gave examples."
"A big thank you to Julian and Angelo who helped me with my bike purchase recently."
"Julian in the bike maintenance department is incredible. His knowledge and efficiency is second to none."
"Angelo was a gem! He was very patient with me with regards to figuring out which bike I would like."
"Martino if there was 10 stars he would have earned those today. He kindly helped with and sold my sons bike."
"My guy Iulian is an amazing and passionate bike mechanic!"
Cons:
"Tried to return fishing rod/reel but the lady at the till wouldn't take it back and was very unhelpful!"
"The staff was too rude to not let a baby use their staff toilet despite of requesting them several times."
"Security guard extremely unprofessional and rude. Stopped me on my way out of the store because I was wearing a rucksack."
"One star due to an incredibly rude member of staff."
"Never EVER order anything online with them. They have the worst customer service ever."
"reluctant to accept return of a purchase of faulty item had to argue with 'the managers upstairs'."
"Becareful people, the selfservice machine took an extra £41 for charity from my transaction."
"Unskilled employers and also English problem! They ordered in store pair of socks to deliver to my house and they orders wrong item."
Product Quality and Selection
Pros:
"Both of them gave great customer service, had excellent product knowledge."
"Iulian employ his full arsenal of tools but he eventually managed to remove the old pedals and install the new ones."
"Fantastic service. Had a really difficult time getting my tyres on and the faulty tyre was fixed."
"Employees are very helpful with finding what you need inside the shop."
"A very good and equipped sport store, prices very good and good quality clothes for all ages."
"I was really impressed by the product ranges and prices."
"Bought my folding bike today in this store and I feel extremely pleased."
"Very happy with the stock and the products. The store seems to be well stocked."
Cons:
"They say first impressions are the best impressions and with opening day today you are onto a winner. Excellent store, excellent staff!"
"Most customers don't wear masks. The personnel was not very helpful."
"While it's not the biggest or most stocked Decathlon store I have seen."
"Getting to the shop, without a car, is a dreadful experience. Once inside, no sun glasses, no grippy socks, lots of empty shelves."
"Fantastic value sports shop with a vast array of items for many different sports."
"This is a proper sports shop, an excellent place. When you search the web for sports shop you often get directed to places that only sell sports clothing."
"Ordered a bike and was shipped on the 20th from Northampton and was meant to collect it on the 21st, but as it has been delayed."
"Decathlon focus too much on their in-house brands for my liking now, and don't stock enough products by better know and arguably higher quality ones."